Healthcare

Graphical representation of feedback and performance metrics with stars and health symbols.

Five9 Epic Integration: Faster, Connected Healthcare CX

See how Five9 Epic integration connects contact centers to patient records in Epic, reducing handle time and improving the patient experience.

Roni Jamesmeyer Senior Product Marketing Manager

Senior Product Marketing Manager

Patient engagement platform improving healthcare outcomes.

How Proactive Communication Improves Patient Engagement

Today’s healthcare providers face fierce competition for patients’ attention. Between relentless calls, overflowing inboxes, and constant social media buzz, critical healthcare messages often get lost in the noise. Research shows patients frequently struggle to recall even basic details like their last physical date, upcoming screenings, or preventive care options offered by their provider, not to mention more involved directions.

Kenzie Fitzpatrick Content Strategist

A patient meeting with a doctor on a blue background with iconography.

What Your Patient Access Center's Scheduling Workflow Is Actually Costing You

A patient needs to see a cardiologist. Her physician sent the referral two weeks ago. She’s called the patient access center three times. Each time, she’s waited more than four minutes on hold. Each time, she’s repeated the same information she gave on the call before.

She still hasn't booked the appointment.

Paresh Joshi Senior Product Management Director

Paresh is a visionary product leader with 20+ years of experience building and scaling enterprise-grade technology products. He loves working closely with customers and cross-functional teams. He has built multiple products ground up driving million dollar revenue streams. At Five9 he owns a multi-product portfolio including industry vertical and platform product strategy driving Al-infused customer journeys.

Smiling Black male doctor with a stethoscope in a modern healthcare setting.

Is Your Patient Access Center Ready for What's Next? A Guide for Healthcare Leaders at Epic XGM

Patient access feels broken. Let's fix it. We’ll show you how to cut wait times, reduce leakage, and move from reactive to proactive at Epic XGM.

Paresh Joshi Senior Product Management Director

Healthcare professional in a white coat engaging in telemedicine at home.

15 Essential Contact Center Metrics and KPIs to Measure in Healthcare

Explore 10 essential contact center KPIs and contact center metrics for healthcare. Learn best practices for measuring efficiency and elevating patient care with Five9.

Roni Jamesmeyer Senior Product Marketing Manager

Senior Product Marketing Manager

Healthcare worker in scrubs walking outside a building, checking a phone.

From Fragmented to Fast: Future-Proofing Healthcare CX with AI and Agent Collaboration

Legacy CX Was Slowing Patients Down—AI Is Speeding Them Up

For patients navigating complex treatments, time matters. But in pharma and life sciences, the journey from diagnosis to therapy can take weeks—slowed by siloed systems, manual processes, and limited agent capacity. That’s why leading healthcare organizations like Inizio Engage are rethinking their contact center solutions for healthcare entirely.