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Professional Services

Five9 Professional Services

Experience Seamless Implementation and CX Excellence

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Strategic Guidance for Value-Driven Deployment

Experience a seamless journey with our dedicated team of trusted advisors committed to your managed contact center. Through our comprehensive contact and call center services team, we guide you through every stage of implementing your new technology solution, ensuring a swift, accurate setup aligned with your business objectives.

Five9-certified subject matter experts bring extensive industry experience, offering tailored solutions and unwavering support. We prioritize customer satisfaction, reflected in our industry-leading Net Promoter Scores (NPS). Partner with us for a transformative, customer-focused experience.

Read Case Study

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NPS Score Chart
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Core Voice Services

Core Voice Services

  • Five9 offers various options for core voice services packages. With countless successful engagements, we continuously fine-tune best practices to deliver custom solutions for each client.
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Optimization Services

Optimization Services

  • Gain greater efficiencies and additional value from your Five9 platform with add-on consulting engagements for customization and efficiency-related process improvements.
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WEM & Reporting

WEM and Reporting Services

  • Deploy Five9 and partner WEM solutions, such as interactive analytics, WFM, quality management, speech analytics, and call/screen recording with add-on packages.

Our Professional Services Methodology

  • Initiation

    Initiation includes identifying project roles, gathering workflow information and documentation, and preparing for definition.

  • Definition

    Definition includes understanding key business outcomes, designing the solution, and mapping the schedule and critical path.

  • Configuration

    Configuration focuses on building the Five9 solution to meet your requirements, plus training and go-live preparation.

  • Deployment

    Deployment includes a controlled launch with live calls, configuration modifications, and monitoring agent and resource adoption.

  • Adoption

    Adoption steps include solution optimization, regular status meetings, and gap analysis for training, configuration, and process.

  • Sustain

    Sustaining activities include implementation sign-off and the transition to customer support and account management teams.

Download Data Sheet

Watch this video to hear customers share their experiences working with the Five9 Services team.

Learn more about the care the Five9 Services team delivers during implementation and their continued support for your success.

Watch Video 

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Five9 service and support was big, and the whole implementation process went very smoothly.

Bringing Joy to CX

Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact center through an open platform and powerful product suite.

Achieve business success with our results-focused approach to sales, implementation, and service.

Prioritize Your Customers
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Customer-first

Adopt the cloud contact center to meet your business needs – not the other way around.

Explore Our Portfolio
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Completely-customizable

Analysts consistently recognize Five9 for its solutions and success as a cloud solution provider.

See Our Awards
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Always-innovative_661x373.jpg

Rely on our team to help you achieve continued success in an ever-evolving environment.

See Professional Services
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99996

Bringing Joy to CX

Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact center through an open platform and powerful product suite.

Customer First

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Customer-first

Achieve business success with our results-focused approach to sales, implementation, and service.

Prioritize Your Customers

Completely Customizable

Image
Completely-customizable

Adopt the cloud contact center to meet your business needs – not the other way around.

Explore Our Portfolio

Always Innovative

Image
Always-innovative_661x373.jpg

Analysts consistently recognize Five9 for its solutions and success as a cloud solution provider.

See Our Awards

At Your Service

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99996

Rely on our team to help you achieve continued success in an ever-evolving environment.

See Professional Services

Call 1-800-553-8159 for More Information