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The Intelligent CX Platform

We Keep Our CX Promise, So You Can Keep Yours

 
 
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What is ICXP

What Is the Intelligent CX Platform?

The power of our people and our CCaaS platform make the difference. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact center through a powerful CX platform. It’s our people and the relationships they bring to our customer engagements that create our true CX difference. Read the white paper to see how.

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What is ICXP
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CCW Report 2023

Improve Your CX Through Collaborative Intelligence

As a contact center leader, it can be difficult to know which technologies will be the most useful to your agents and the most effective with your customers. 

Collaborative intelligence can support the longevity of your business amid a looming recession and rising fears of spending reductions and budget cuts. Read the report by CCW to learn how you can stay ahead.  

Download Report

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OceanFirst Bank Deploys AI for Collaborative Intelligence

OceanFirst Bank advanced its mission to deliver community-focused customer service while modernizing its contact center by replacing legacy systems and deploying AI to improve agent skill and efficiency. OceanFirst saw the importance of what Five9 Agent Assist could offer when exploring the use of AI functionality.

Read Case Study

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Max Homa and Joe

See Our Game-Changing CX with Pro Golfer Max Homa

Five9 is proud to partner with PGA TOUR Pro and fan-favorite golf media personality Max Homa. Max’s dedication to his craft on and off the course, and the teamwork he displays with his caddie Joe, embody the Five9 mission to innovate and work together to achieve meaningful outcomes. They are the perfect metaphor for the Intelligent CX Promise.

Check Out Your CX Caddie

Part of making a CX experience be a positive one is helping our agent experience be a positive one. I think that is where Five9 has really brought us to that elevated level.

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Checkmark

Core Cloud

Increase business agility with work-from-anywhere capabilities, seamless CRM and UC integration, and powerful customer journey orchestration.

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Telephony Connect

Digital Workforce

Use best-in-class AI to automate interactions  and assist your live agents, reducing service costs while you deliver a more conversational service experience.

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Connect Anywhere

Employee Engagement

Implement the tools and insights to maintain business continuity and agility while more effectively managing agents and personalizing customer experiences.

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Self Service

Customer Experience

Engage customers where and how they want to communicate to create connected journeys and provide the type of intuitive, personalized, and more human experience they want.