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Microsoft Teams UC Integration

Transform your CX delivery by uniting your organization.

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Upgrade Customer Experiences

Enjoy a seamless calling experience for your agents and customers.

Agents can locate relevant back-office workers through a customizable, consolidated directory; view their real-time availability status; and call, transfer, or conference with them on-net in just a few clicks.

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microsoft teams uc integration

Why Choose Five9 UC Integration with Microsoft Teams

  • Enhanced Collaboration

    Five9 agents and Microsoft Teams users can access a consolidated directory that allows agents to see Teams users’ real-time presence statuses such as available, busy, or do not disturb.

  • Customizable Connections

    Import a select choice of Microsoft Teams contacts into the consolidated directory so your agents can confidently collaborate with relevant subject-matter experts.

  • Industry-Leading CX

    Microsoft Teams UC Integration with Five9 allows you to leverage outstanding UC technology without compromising on industry-leading contact centre features.

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Adopting a more collaborative approach to delivering CX unlocks a new level of productivity and profitability.

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The integration with Microsoft Teams enables our front and back-office members to collaborate seamlessly utilizing the consolidated address book, helping overall from an efficiency standpoint.

Resources To Help You Get Started

Data Sheet

Five9 UC Integrations Overview

Enhance collaboration between agents and back-office workers and deliver exceptional CX to more customers.

Data Sheet

Five9 UC Integration with Microsoft Teams

Exceed customer expectations and resolve inquiries on the first call with the immersive Five9 UC integration with Microsoft Teams.

Infographic

Integrate Your Contact Centre and UC

Learn five reasons why integrating your contact centre and UC can help you deliver a delightful and intuitive customer experience.

We’ll help you find the right strategy and products for your evolving business.

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