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Unified Communications

Leverage the knowledge of your entire organization

Five9 offers pre-built integrations with top UC solutions, allowing agents to identify subject matter experts throughout the enterprise and communicate with them to help answer your customers' inquiries. Agents can easily identify the right expert, understand their availability, and click to contact them. With experts at their fingertips, agents can improve first contact resolution and overall customer satisfaction.

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Increase First Contact Resolution and Improve Customer Experiences

Utilizing Five9 Agent-Expert Consultation and Telephony Connect capabilities accelerates the path to first contact resolution while optimizing the customer’s experience. Customers gain confidence as agents can connect to internal experts without delay using an embedded at-a-glance directory to see individual availability. Telephony Connect enables immediate, seamless call transitions across leading UC platforms.

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Help Customers the First Time They Contact You

  • Consolidated Directory

    Agents can view a consolidated directory of agents and subject matter experts in their company, identified by department, so agents can quickly find the right expert.

  • Click-to-Call Collaboration

    Real-time view to the presence and availability of experts through an "at-a-glance" directory plus simple click-to-call, conference, or transfer the call.

  • Toll-Free On Net e-Dialing

    Calls to a business that require contact center attention can be easily transferred to the right skill group or group of agents. Conversely, calls to the contact center can be transferred to UC users without incurring additional toll charges.

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98% of people believe customer experience is crucial for their business to retain customers.

 

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The integration with Five9 and Zoom Phone has helped our agents respond to our customers’ needs much quicker.

Resources To Help You Get Started

Data Sheet

Five9 UC Integration with Zoom Phone

Integrate with Zoom Phone to enable agents to quickly and easily resolve customer questions or consult with experts seamlessly.

Data Sheet

Five9 UC Integration with Microsoft Teams

Integrate with Microsoft Teams to enable agents to quickly and easily resolve customer questions or consult with experts seamlessly.

Infographic

Integrate Your Contact Center and UC

Learn five reasons why integrating your contact center and unified communications can help you deliver joyful customer experience.

We’ll help you find the right strategy and products for your evolving business.

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Use real-time data collected from your customers to provide actionable insights for your agents and business.

Explore all our solutions

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Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience

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Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment

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Business 
Agility

Manage your agents with empathy while delivering impact to the business.

Business Agility