Contact Center Resources: Get to Know the Five9 Cloud

Implementing Generative AI requires careful planning—from configuring prompts and setting up guardrails to ensuring a smooth integration. Understanding key differences in AI deployment can help accelerate time to value while avoiding common pitfalls.

For organizations rolling out multiple AI solutions, a phased implementation can streamline adoption. Proper deployment strategies are crucial for optimizing performance and enhancing customer interactions. Equally important is preparing and training users to foster effective collaboration between AI and human agents.

95% of consumers say they tell someone to stop buying from a brand after one bad service experience. The stakes for CX have never been higher.  

That’s why Five9 surveyed over 1,000 global consumers to uncover what today’s customers expect and where brands are missing the mark. Discover what consumer preferences, as well as industry best practices, were revealed that can help guide business decisions to satisfy consumer expectations.

We're only a month into 2025 and there's already been so much news on Artificial General Intelligence (AGI), AI Agents, DeepSeek - the list goes on.  

While the thought of using AI in your contact center might seem daunting, it's how you approach implementation that matters most - answering questions like: Is now the right time? Is my organization ready? And, which technology makes the most sense for my company?

View our webinar that goes beyond the hype of AI—focusing on real, actionable intelligence transforming the future of customer experience.

Learn how Generative AI is reshaping CX in leading contact centers and hear directly from Five9 customer Insurance Auto Auction (IAA) about their success with AI solutions.
 

What to Expect:

According to Gartner, only 8% of customers have engaged with chatbots in recent customer service interactions –– a gap largely due to traditional bots’ limited understanding, accuracy, and rigid, scripted responses that fail to adapt to individual customer needs. Developing effective virtual agents requires a substantial investment of time, expertise, and ongoing support.  

The contact center is quickly becoming the front door to delivering exceptional customer experiences and, for many brands, represents “the face of the company.” As we approach the end of 2024, understanding the continued impact of Generative AI on emerging trends and challenges reshaping the contact center industry is more important than ever.

Join Sheila McGee-Smith and Five9 executives for a thought-provoking fireside chat where we'll review last year’s predictions and dive into the top five predictions and trends for 2025.