Contact Center Resources: Get to Know the Five9 Cloud

Where you build your contact center is just as important as what it looks like.

Generative AI tools such as GPT-3 offer immense opportunities to transform the contact cente

Serefin is a Canadian healthcare company that provides simplified access to better care.

AI is all the craze when it comes to planned technology investments. Aberdeen’s latest CX research shows that it represents the top technology contact center and CX leaders plan to invest in 2023. However, savvy business leaders also know that simply adding technology is not sufficient to transform business activities and results. For that, firms must use relevant strategies to get the most out of technology. This is where intelligent CX comes in: it transforms traditional, one-size-fits-all type customer interactions to next-generation hyper-personalized interactions.

Integrated data from various sources is key to creating the most personalized and efficient service possible. Making customer experiences more fluid requires crucial customer events and data to flow between systems. However, data in many contact centers exist in silos, resulting in disconnected customer experiences.

Choosing a new contact center platform isn’t just about choosing technology. Find out how harnessing the power of people, platform, and partners can help you deliver a great experience to your customers and employees.

The future of CX has finally arrived, and intelligence in managing all facets of CX is a key part of it. Hardly a day goes by where creative use of AI tools such as ChatGPT don’t make headlines for the future of business and work. While technology tools such as AI play a key role, employees still play a crucial role as well.

The adage "you'e only as good as your data" holds particularly true in the context of decision-making in contact centers. By carefully collecting and analyzing the appropriate data, you can make informed decisions that benefit your organization financially and foster greater satisfaction among both your agents and customers.

Join us for a demo webinar where we'll walk through how Five9 Analytics can track and measure personalized metrics that matter to your business. In this webinar we will cover: 

Building the ideal contact center for your business can be a daunting task, but at Five9, we are a team of experts in this field. One expert even wrote a book about it!   

Join Colby Clark as he interviews Blueprint for the Contact Center of the Future author, Erin Wilson, and learn why you shouldn’t rush into a contact center buying decision – or do it alone. 

Additionally, you’ll learn: 

Blueprint for the Contact Center of the Future uses a metaphor of building your dream home as an approach to selecting a cloud contact center. To start your journey, check out a sample chapter.

The Five9 IVA Studio design environment provides features to boost collaboration and productivity for IVA design teams. Get more visibility into previous edits and users editing the same task.

As we near the end of 2022, it is even more evident that change is truly the only constant.  From changes in leadership to changes in buying patterns and consumer expectations 2022 has seen it all.  

Watch our fourth annual fireside chat with incoming Five9 CEO Mike Burkland and industry analyst Sheila McGee-Smith as they look ahead and reveal the five major contact center predictions that will allow you to make your customer experience work for real life in 2023 and beyond.  

In this webinar, Mike and Sheila discuss:  

Accelerated by the pandemic and the overarching desire for more work flexibility, more people than ever have left traditional 9-5 roles in favor of striking out on their own. In fact, 1099 employees or independent contractors now make up nearly 40% of the workforce. 

This fact is no surprise to Five9 customer, NexRep and their CEO Teddy Liaw, who has been pioneering this trend since 2009 when they were founded on the mission to positively transform the lives of people working within the contact center industry. 

When it comes to scaling customer experience, no one does it better than the sports industry. The DP World Tour has more than 45 stops in 25 different countries and engages more than 6 million viewers with onsite events, live feeds, social activations, as well as post-event content and engagement. 

Join us as we sit down with the CTO of the PGA European Tour Group, Michael Cole, and learn valuable lessons and best practices about customer experience from one of the most elite sports organizations in the world. 

Join this webinar to learn: 

Build conversational and engaging voice and digital IVAs by harnessing the power of the most advanced AI technologies.

When customers contact their favorite brands, they expect a seamless and effortless experience across self-service, digital, and voice. But many times, customers are made to jump through hoops to complete their journey. As a result, the customer experience is often disjointed and fragmented across various touchpoints, leaving them frustrated and leaving your brand in a negative light.