AI Knowledge

Deliver contextual, knowledge-based answers across your CX for faster resolutions.

Enhance Your Knowledge and Delivery with Generative AI

Real-time knowledge is essential in today's customer journey, but traditional systems require labor-intensive tasks to create, tag, and update articles for accurate answers.

AI Knowledge combines the power of LLMs and Retrieval Augmented Generation (RAG) technology to transform how businesses deliver contextual information to customers through virtual and live agent interactions.

Join us for a private preview (available for existing IVA and Agent Assist customers).

Explore Features

Harness Valuable Knowledge at the Heart of All Your Interactions

Enhance Your Self-Service Experiences

AI Knowledge focuses on the core intent of a customer inquiry to deliver contextually relevant, effective answers directly to the customer.

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Improve the Precision of Your Knowledge

AI Knowledge Studio offers CX leaders a user-friendly hub for unifying, organizing, and optimizing company-wide knowledge — without the hassle of coding.

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Easily Deliver Custom Responses

GenAI Studio lets you optimize how knowledge is presented to align your brand's voice and customer service standards.

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Easily Optimize Your Company Knowledge

Precise Contextual Search 

In real-time, AI Knowledge comprehends a customer’s request and uses contextual data to search across your company’s data for the most relevant information.

Unified Knowledge

In Knowledge Studio, effortlessly upload knowledge articles, FAQ documents, and product information – all managed in one tool for agents and customers to access the latest information. 

GenAI-Powered Knowledge Abstraction

AI Knowledge delivers crucial information clearly for both customers and agents, ensuring that answers are accurate, contextually relevant, and easy to understand.

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