Linear Integrates with Five9 and Zoom Phone
Linear Financial Technologies (Linear) is a fast-growing fintech company that enables digital loan originations and servicing for credit cards, loans, and deposit accounts. They sought a solution that would provide reporting functionality, real-time visibility, an enhanced customer experience, better informed agents, and a fully remote workforce.
Read the case study to learn how Linear Financial Technologies:
- Enabled robust, real-time reporting
- Improved first contact resolution
- Reduced average call handle times by 15-20% per call, or 30-120 seconds per call
- Enabled the company to have a fully remote workforce
- Improved customer satisfaction