The Dufresne Group reshapes experience with Five9

After a major outage, TDG rapidly transformed its contact center with an AI-driven, omnichannel approach. By unifying customer interactions and automating workflows, the company improved efficiency, reduced wait times, and empowered agents with real-time insights. The result is faster, more personalized, and consistently reliable guest experiences at scale.  

• Deployed new contact center in just 30 days
• Reduced average handle time by 25%
• Increased customer satisfaction to 95%