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Five9 Blogs

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

CX Banking

Improving Customer Experience in Banking: The Ultimate Guide

Explore the ultimate guide to banking customer experience. Learn how to improve, stay updated on trends, and partner with Five9 for excellence.
Ruthie Carey
Ruthie Carey Content Strategist
2024 On Prem

Investment in On-Premises Contact Center Systems Continues to Evaporate

The pandemic supercharged the growth of cloud contact center, but hot on its heels has been the embrace of artificial intelligence (AI).
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Jon Anderson Senior Director, Marketing

Jon Anderson has worked in contact center marketing for 25 years for several manufacturers – most are still in business. He began in marketing communications and worked his way into technical marketing. He’s also worked from home for 15 of those years and for Five9 since 2018.

2024 Contact Center Trends

Five Key Trends for Contact Centers in 2024

Discover 2024's top contact center trends for an enhanced customer experience. Learn why staying updated is crucial and how Five9 can be your partner.
Ruthie Carey
Ruthie Carey Content Strategist
CSAT

What Is CSAT in Contact Centers and How to Measure It

Discover CSAT in contact centers – what it means, measuring methods, improving scores, and comparing key satisfaction metrics.
Ruthie Carey
Ruthie Carey Content Strategist
Higher Education

Customer Service in Higher Education: Five Best Practices

Explore top practices, challenges, and tech solutions in higher education customer service for a superior student experience.
Ruthie Carey
Ruthie Carey Content Strategist
AI in Contact Centers

AI in Contact Centers: What Makes it a Game-Changer?

Discover the game-changing power of AI in contact centers. Elevate CX, boost efficiency, and reduce costs with Five9's cutting-edge AI solutions.
Ruthie Carey
Ruthie Carey Content Strategist
Contact Center

¿Qué Es un Contact Center BPO y Cómo Funciona?

En este blog, comprenderemos mejor qué es la externalización de procesos empresariales y cómo funcionan los centros de contacto BPO.
Carolina Vasquez
Carolina Rodríguez Vásquez Marketing Programs Specialist

Carolina Rodríguez Vásquez is a Marketing Programs Specialist in the Five9 EMEA Team. Before joining Five9, Carolina was a Marketing Content Manager who has worked for various European companies. Carolina graduated from UNIR University with a Master’s in Business Administration in 2021.

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