Integrate with Microsoft Skype for Business
The Five9 Microsoft Skype for Business integration connects Five9 agents to Skype for Business users throughout the organization. Five9 agents can collaborate seamlessly with knowledge workers using common address directories, synchronized availability, call states, and telephony integration.
Empower your agents to leverage:
- Global address book integration and access to contact groups
- Company-wide presence, providing contact availability and channel preference
- Click to Call and Click to Chat collaboration
- Telephony integration for Five9 agents and Microsoft Skype for Business throughout the organization
- Authentication via IWA, using Windows domain credentials