Next Generation Retail Contact Centers

When the coronavirus pandemic hit, the value of agility became real to retailers virtually overnight. Retailers that were already operating a cloud contact center were able to quickly pivot to a remote workforce and provide customers with the exceptional, omnichannel, connected experiences they expect. Those that didn’t discovered just how important it is to be agile in a world where the contact center is increasingly the front door of a retail business. 

Download the white paper to learn:

• What today’s retail customers expect when they contact customer service, and how you can improve agility to compete on experience
• The challenges of delivering modern customer experiences and why an intelligent cloud contact center is the key to delivering connected, more human service and support
• How Under Armour moved to the cloud and achieved over $1 million savings in call reduction, a 31% improvement in handle times, and a 113% increase in quarterly revenue