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Why Cloud?
Benefits of a Cloud Contact Center

Lower Your Costs & Improve Performance with Five9

Balance your need to contain costs with your need to maintain a great customer experience by leveraging the power of the Five9 cloud for your contact center. Developing contact centers the old way, with on-premise hardware and software, was complex, expensive, and time-consuming. Moving your contact center to the cloud changes everything — say goodbye to large upfront investments, long deployments, expensive maintenance, difficult upgrades, and managing multiple vendors. With Five9, you get all the rich functionality of a legacy on-premise system but with even more benefits: control, time savings, scalability, business agility, flexibility, reliability, and our years of cloud contact center experience.

Make your contact center move as fast as your business. Switch to the Five9 cloud and get up and running in a matter of days. And don’t worry about getting trapped in any long-term contracts — with Five9, you can pay as you go on a monthly basis.

Scalability

Thanks to the flexibility of the cloud, you can scale seats as needed — all it takes is a phone call. Deploy your cloud contact center in a matter of days, and pay as you go with no long-term contracts.

Self-Sufficiency

Even non-technical people can set up, manage, and change sophisticated routing strategies, IVR scripts, and call prompts. Business users can be self-sufficient, reducing reliance on consultants and IT.

Security & Reliability

Five9 is designed with advanced encryption, intrusion detection, firewalls, and a vulnerability management system to protect your voice traffic and data. Redundant data centers mitigate service disruptions.

Top 10 Reasons Everyone Is Moving to the Cloud

Top 10 Reasons Everyone Is Moving to the Cloud

Find out about the top ten advantages of cloud contact centers over traditional on-premise solutions and see why everyone is making the switch.

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Inside the Five9 Cloud: A Technical Overview of the Five9 System

Learn about how Five9’s combination of redundant data centers, state of the art server architecture, 24/7 traffic monitoring, and security measures that exceed industry standards result in powerful, scalable, and secure cloud solutions that some of the biggest names in business trust to run their contact centers.

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Gain access to all contact center resources, such as demos, white papers, data sheets, and more.

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The Five9 Advantage

Fast

Our customers consistently tell us that the speed and ease of our deployments make us stand out from the competition. Your contact center can be up and running in days, not months, and you can easily scale as needed.

Easy

Unlike complex on-premise contact centers, Five9 was created with the business user in mind. It’s easy enough to use that even non-techies can make changes, and intuitive enough that little-to-no training is required for your agents and supervisors.

Affordable

Our subscription model allows you to pay only for the agents you need, when you need them, and on a monthly basis. You no longer have to overbuy to accommodate for predictive maximum capacity or seasonal peaks.

Secure

The Five9 architecture is designed with firewalls, intrusion prevention, and a vulnerability management system to protect your data. The Five9 Cloud Security Office safeguards our infrastructure, applications, and operations against breaches and unforeseen events.

Reliable

Five9 successfully processes over 3 billion customer interactions a year for over 2,100 customers. To mitigate service disruption and maximize up-time, we offer redundant data centers geographically dispe

Based on our extensive analysis, we found Five9 to be the best value.
Chittaranjan Desai
Siemens

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Call 1-800-553-8159 for More Information