Quality Management (QM) performance within your contact centre results in happy customers, profitability, and increased revenue for your business. Give your employees what they need to ensure customers get what they want.
Your customer is judging every interaction with your business. Shouldn't you?
With solutions powered by market leaders NICE® Systems and Authority Software, Five9 automates the QM process from start to finish, whether your agents, supervisors, and quality managers are remote or sitting in your contact centre.
Want to see happier customers and better business outcomes? Implement closed-loop quality management and watch your customer satisfaction rates soar.
When you inspire agents to achieve peak performance and give them what they need, great results will follow. Five9 agent performance features give you the tools to execute your program, including:
The Payment Card Industry Data Security Standard (PCI DSS) requires that stored audio recordings not include sensitive authentication data, including credit card validation codes (CAV2, CVC2, CVV2, or CID).
PCI Audio Trim – Powered by Authority helps you comply with this requirement by allowing you to to redact sensitive audio from call recordings prior to storage.