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Kendra Riley

Penn Foster: Moving to Five9 and Oracle for A+ Personalized Customer Experiences

Penn Foster wanted to empower contact center leaders including managers, supervisors, and team leads to have more visibility and ownership of the student experience. With the help of Five9 and Oracle, they were able to accomplish this and more.

National Customer Service Week: Five Stars for Five9

The first week of October means the beginning of pumpkin spice and sweater weather, but more importantly it’s National Customer Service Week. In recognition of this week, we’ve compiled a few Trustpilot reviews that embody the Five9 customer experience – because who better to hear from than our customers themselves.

Your Customer Service Agent is on Vacation, But That's Okay

Here are three common tasks customer service agents can complete when interacting with customers away from the physical contact center.

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