Kendra Riley

Penn Foster wanted to empower contact center leaders including managers, supervisors, and team leads to have more visibility and ownership of the student experience. With the help of Five9 and Oracle, they were able to accomplish this and more.

The first week of October means the beginning of pumpkin spice and sweater weather, but more importantly it’s National Customer Service Week. In recognition of this week, we’ve compiled a few Trustpilot reviews that embody the Five9 customer experience – because who better to hear from than our customers themselves.

Here are three common tasks customer service agents can complete when interacting with customers away from the physical contact center.