Taegh Sokhey

Five9 is committed to delivering the best possible experience for our customers, especially when it comes to ensuring seamless communication in virtual desktop infrastructure (VDI) environments. We are excited to announce the next step in our strategic partnership with Citrix, leveraging their advanced UCSDK 3.1 within Five9 VDI to bring intelligent audio rerouting capabilities to our joint customers.

Better voice. Wherever you work.

Now available: Five9 MMR Support across Microsoft Azure Virtual Desktop and Windows 365. 

Customers don’t care if your agents are working from a corporate office, a living room, or a virtual desktop. They just want to feel heard—and they expect every conversation to be clear, responsive, and human.