Viva Las Vegas! Next week, I will head to the bright lights of Las Vegas for ICMI’s Contact Center Demo Conference where I have the pleasure to speak with Emily Cramer, Call Center Technical Project Manager at Penn Foster.
Attendees at the ICMI Demo Conference will be given a 360-degree view of the latest and most effective contact center best practices, technologies, and leading edge tactics. They'll experience robust sessions, open idea-sharing, an inviting Demo Hall, and will gain a renewed enthusiasm that will prepare them to strive for customer service excellence in their organizations.
Attendees will have the opportunity to join Emily and I as we share “Bridging the Gap to Create a Personalized Customer Experience” at the Red Rocks Resort on Wednesday, November 14th.
In our session we will describe how Five9 and Penn Foster worked together to examine the situation at Penn Foster from the perspective of the customer to determine how the experience could be improved. This included understanding the role the agent can play in providing consistent, relevant and easily digestible communications for a better customer experience. We look forward to seeing you there!
If you can’t attend the conference in person, make sure to follow along on social media using #CCDemo!
Scott Kolman is the Senior Vice President, Corporate and Product Marketing at Five9 with responsibility for the overall positioning and promotion of the Five9 product portfolio. Scott has an extensive background in technology marketing and is a recognized professional with expertise in the contact center, cloud and customer experience industry. Prior to joining Five9, Scott held marketing leadership positions at Genesys, Synchronoss Technologies, SpeechCycle, Amdocs, Lucent Technologies and Octel Communications. Scott if a frequent speaker at industry conferences and events as well as a prolific blogger.
Call 1-800-553-8159 to learn more about Five9