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Five9 Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, Once Again

By Mayur Anadkat, VP Product Marketing

A wise man once said, "A vision without execution is a hallucination." That very wise man was Thomas Edison. The key words that stick out to me are vision and execution. Those are the magic words. Without those magic words (pun intended), an idea doesn't evolve - never becoming more than that initial, basic thought. The execution part of a vision is something to be proud of; it shows true accomplishment.

A year has gone by since the last time I mentioned this quote, and what has happened since then? A lot.

Facebook bots entered the customer experience conversation, Google evolved from mobile first to machine learning, creating severe implications on the ecosystem that participates in a customer's journey, and Salesforce continues to extend engagement innovation through the Einstein platform. These changes have amplified the discussion that is centered on the pursuit of a vision for a better customer experience.

On the topic of customer experience, Gartner has just released its second ever Magic Quadrant for Contact Center as a Service, North America with Five9 positioned as a Leader. For the second year in a row, Five9 has been positioned as the highest in the ability to execute, and we believe our shift to the right shows massive improvement of our completeness of vision. Our position and growth on the Magic Quadrant, with the positive movement in vision, and remaining the highest for execution, validates the Five9 solution, thought leadership we hold, and innovation we provide.

The contact center is a rapidly changing market with consumers driving the change. Five9 recognizes and supports the direction of the market by keeping up with modern consumer trends and enabling businesses to engage with consumers on their terms in today's digital world.

Anticipating the future direction of the needs of contact centers while being recognized for our ability to execute on our vision shows the true leadership Five9 holds in the contact center market.

Vision and execution.

Execution and vision.

Without them both, you become lost in a hallucination.

Click here to learn more about the Gartner Magic Quadrant for Contact Center as a Service, North America.


Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


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