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Unlocking the Secrets to Exceptional CX at Five9 CX Summit: A Recap

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Trisha Gouveia Senior Director, Integrated Marketing

A creative, passionate and highly accomplished leader credited with more than 25 years of industry experience combining leadership, event management and integrated marketing communications in the high technology sector.

The sunlit desert of Las Vegas was a fitting backdrop to the sizzling advancements unveiled at the Five9 CX Summit this year. Over three action-packed days from August 15–17, industry leaders, technology enthusiasts, and customer experience experts gathered to explore the future of cloud contact center solutions. Here's a recap of what went down.

  1. Stellar Keynotes: The summit was inaugurated with a keynote by Five9 CEO Mike Burkland, who outlined the company's vision, mission, and his thoughts on the future of CX. Special emphasis was laid on AI-driven solutions, predicting a future where machine learning and human intelligence will work in seamless synergy to elevate customer experiences.

  1. Breakthrough Product Announcements: Five9 didn't hold back! Attendees got a first-hand look at their next-generation AI solutions from both Callan Schebellaand Johnathan Rosenberg

  1. Deep Dive Sessions: These smaller breakout sessions allowed attendees to delve into the nitty-gritty of Five9's solutions. From hands-on training to fireside chats with current customers, to discussions on best practices, these sessions were a treasure trove of learning.

  1. Partner Exhibitions: The expo floor was abuzz with activity. Five9’s technology partners showcased integrations ranging from CRM solutions to advanced workforce optimization tools. A recurring theme? The power of people and technology.

  1. Networking Galore: One of the most invaluable aspects of the summit was the opportunity for attendees to connect. Over coffee breaks, lunches, and the Five9 Rockstar evening event, conversations flowed, fostering collaborations and potential partnerships.

  1. Closing Keynotes: A special segment was dedicated to the important aspects of understanding your buyer's journey to empower your contact center like never before with a special guest from Kyndryl. Then the Women in Technology panel provided practical advice on how to advocate for your career and help inspire, and enable, future leaders. Then the amazingly funny and engaging closing keynote by Shep Hyken focused on Achieving Customer Amazement.  

As the curtains came down on the Five9 CX Summit 2023, one thing was clear: the future of customer experience is powered by people and technology, and Five9 is leading the charge. We left Las Vegas not just with a deeper understanding of the Five9 offerings but also inspired by how Five9 brings JOY to CX.

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Trisha Gouveia Senior Director, Integrated Marketing

A creative, passionate and highly accomplished leader credited with more than 25 years of industry experience combining leadership, event management and integrated marketing communications in the high technology sector.

Call 1-800-553-8159 to learn more about Five9