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Trisha Gouveia

CX Summit Spotlight: Reimagining Call Centers in the Cloud

Your contact center is your new front door. But have you put out a proper welcome mat? What technology is needed to ensure a seamless workstream between your front door, welcome mat and the world? Two words: the Cloud. Five9 embraces the future, and we are helping businesses reimagine how they will keep pace.

Five9 CX Summit Is Going Virtual!

Five9 is proud to announce that CX Summit is going virtual on September 16th! Join us to learn how to bring empathy and a more human experience to your contact center.

How Five9 Reimagined our CX Summit for the Next Era of Customer Service

With a mission to help all businesses embrace the future of CX, Five9 has reimagined our flagship CX Summit to include new session formats and a roster of high-profile speakers with wide ranging perspectives.

The ‘Business Is Unusual’ Reality

In the past two weeks, "business as usual" has changed dramatically. In reality, it is "business is unusual." Yet, business continuity within the customer service segment is more critical than ever before.

What to Expect at Five9 CX Summit ‘20

Bringing empathy to your contact center entails transforming your customer service through everything from the latest technology to finding creative ways to empower your agents. Five9 CX Summit has four different tracks to choose from that cover how to bring a human experience to different areas of your contact center. Here are the tracks offered at this year’s event:

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