Deliver a More Human Experience by Empowering Your Agents With All the Tools They Need
The Five9 Intelligent CX Platform empowers your agents to focus on customers and deliver exceptional service. By connecting the touchpoints of a customer journey across time and channels, Five9 relieves agents from focusing on the technology and allows a pure customer focus.
Our platform enables organisations and agents to be more empathetic than ever before.
By eliminating the distractions involved in switching between applications and searching for information, agents are freed-up to display their empathy and have positive interactions that build customer trust and loyalty. Equip agents with the powerful tools they need to provide the personalized assistance customers demand.
The NexRep contact center is different from other contact centers in that a hundred percent of our agents are virtualized at home and we're able to route contacts – whether it be voice, emails, chats, SMS, or even social media – through the cloud directly to the homes of our agents.