Leverage the Knowledge of Your Entire Organization
Your business is full of employees who are experts in the products and services your company offers, however not all of them work in your contact center. Five9 UC Integration allows your agents to tap into these subject matter experts to help your customers. Agents can easily identify the right expert, understand their availability and click to contact them. By involving these experts in the customer service experience agents can provide customers all the information they require the first time. With experts at their fingertips agents can improve first call resolution and the overall customer satisfaction.