Leverage the Knowledge of Your Entire Organization
Leading enterprises have already started to modernize their technology towards a single network for data and voice. Often referred to as Unified Communication (UC), this convergence affords businesses to benefit from advanced functionality such as company-wide presence and real-time collaboration, regardless of device or location. UC plays an important role in modernizing contact centers by delivering powerful collaboration features directly to the agent desktop. Agents can check availability and quickly connect with knowledge workers for assistance responding to customer issues outside of the normal resolution flow.
The Five9 Skype for Business integration also works seamlessly with our CRM integrations.