Five9 Unified Communications (UC) Integration

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Contact Center Skype for Business Unified Communication Integration

Leverage the Knowledge of Your Entire Organization

Your business is full of employees who are experts in the products and services your company offers, however not all of them work in your contact center. Five9 UC Integration allows your agents to tap into these subject matter experts to help your customers. Agents can easily identify the right expert, understand their availability and click to contact them. By involving these experts in the customer service experience agents can provide customers all the information they require the first time. With experts at their fingertips agents can improve first call resolution and the overall customer satisfaction.

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Real-Time Collaboration

Empower agents to respond to customer issues the first time by reaching subject matter experts outside of the contact center to improve first call resolution and overall customer satisfaction.

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Click-to-Call Collaboration

Agents can quickly identify subject matter experts and collaborate to better service the needs of your customers.

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Unified Environment

Five9 UC Integration provides a list of experts associated by department right on their desktop to provide for seamless communication.

Five9’s innovation becomes our innovation. We get to improve the product we offer our clients without having to pay for R&D ourselves.
Matt Zemon
President & CEO, Bernard

Datasheet: Integrate with Microsoft Skype for Business

Learn how you can lower costs and improve efficiency with staff scheduling in the Five9 Cloud. Get an overview of the workforce management features available from Five9.

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Gain access to all contact center resources, such as demos, white papers, data sheets, and more.

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Call 1-800-553-8159 for More Information