Your business is full of employees who are experts in the products and services your company offers, however not all of them work in your contact center. Five9 UC Integration allows your agents to tap into these subject matter experts to help your customers.
Agents can easily identify the right expert, understand their availability, and click to contact them. Involving these experts in the customer service experience enables agents to provide customers with all of the information they require the first time. With experts at their fingertips, agents can improve first call resolution and overall customer satisfaction.
The Five9 UC Integration also allows calls to be seamlessly transferred between Skype for Business and the Five9 contact center without incurring additional toll charges.
Agents can view a consolidated directory of agents and subject matter experts in their company, identified by department, so agents can quickly find the right expert.
An "at-a-glance" directory on the agent desktop provides presence information for experts (available, busy, away, etc.) to allow agents to easily click to call, conference, or transfer the call.
Calls to a business that require contact center attention can be easily transferred to the right skill group or group of agents. Conversely, calls to the contact center can be transferred to UC users without incurring additional toll charges.
Five9’s innovation becomes our innovation. We get to improve the product we offer our clients without having to pay for R&D ourselves.
The Five9 UC Integration with Teams enables Agent-Expert Consultation, which provides a directory of subject matter experts (SMEs) using Teams right on the agent desktop. Agents can easily identify the right SMEs to help them, click to contact them, get the information they need, and resolve customers’ issues the first time – resulting in satisfied, loyal customers.
Learn how you can leverage experts in your enterprise and easily move calls between UC platforms and the Five9 Intelligent Cloud Contact Center.
Gain access to all contact center resources, such as demos, white papers, data sheets, and more.
All fields are required.
Monthly or annual pricing with no long-term contracts.
Powerful, scalable, and secure cloud solutions.
Recognized by Gartner as a leader in Contact Centers.
Integrate with all the leading CRM packages.
All you need is a computer, a headset, and Internet.
Call 1-800-553-8159 for More Information