
Enable Customer Self-Service with Five9 IVR Software
A recent Dimension Data study found that over 80% of all calls to contact centers are initially routed to a company’s IVR system. How easy is your IVR to use? One of the pitfalls of many IVRs is that they can irritate customers causing them to bypass the automated system. Five9 makes it easy to design intuitive and easy to use self-service solutions that utilize advanced voice recognition and visual IVR technologies. Help your customers solve problems faster, free up your agents to focus on higher-value interactions, and deliver exceptional customer experiences.

Based on studies conducted by the Aberdeen Group

Cut Costs, Free Up Agents
Five9 IVR enables you to cut costs by automating routine calls. This allows your agents to focus their time and energy on higher-value interactions.

Easy to Design
Set up and make changes to your IVR system easily using Five9 Engagement Workflow. Add new prompts, callback options, or data queries in seconds.

Streamline Experiences
Identify customers and personalize the self- service flow. Information collected by the IVR is routed with the call to the agent to ensure a positive, and memorable, service experience.
Five9 offers automation and efficiency, which keeps our costs low and helps us translate those benefits to our clients.
Datasheet: Five9 Inbound Voice
Business moves fast; so should your contact center. Learn how the robust features of Five9 Inbound Contact Center can help you take your customer service to the next level.
Get DatasheetGet More Info & Pricing
Access all the contact center resources, such as demos, technical reports, data sheets, etc..
All fields are required.
Inbound Contact Center Features

ACD with Call Distribution Algorithms

Skills-Based Routing

Priority Routing

Time-of-Day Routing

Voicemail Routing

Web & Queue

Incoming Call Whisper

Toll-Free Numbers

IVR with Intuitive Script Designer

IVR Scheduling

Professional Prompts for Self-Service

Text-to-Speech & Speech Recognition

In-Queue & Estimated Wait Time

CTI Screen Pop

Post-Call Surveys

CRM Integrations

Agent Desktop

Contact Database

Softphone

Call Recording

At-Home Agent Capabilities

Easy-to-Use Administration Tools

Real-Time, Historical, & Custom Reports

Drag & Drop Script Design

Agent Scripting
Five9 Is the Backbone of Customer Service Excellence
Customer Service & Support
Earning your customers' business takes a great deal of effort and expense, but losing customers is far too easy. Whether your customers are looking for quick answers or help through a complex process, Five9 provides an all-in-one solution to give your customers a great experience on their terms.
Guide Customers to the Answers
Routing, self-service, and screen-pop capabilities guide your customers to the right answer or agent based on your business objectives and contact center activity. Powerful routing algorithms segment and direct callers to the agents that are best equipped to help them. Automated self-service prompts improve agent productivity so they're not repeatedly answering routine calls.
Design, Deploy, & Deliver Excellence
It pays to design your contact center for efficiency and excellence. Five9 has an intuitive design and easy-to-use administration tools developed specifically for business users so that you can easily create an environment that works best for your contact center. With Five9, you can implement in just days and scale based on your business needs.
Why Choose Five9

Simple Pricing
Monthly or annual pricing with no long-term contracts.

Reliability
Powerful, scalable, and secure cloud solutions.

Industry Leadership
Recognized by Gartner as a leader in Contact Centers.

CRM Integration
Integrate with all the leading CRM packages.

Cloud Platform
All you need is a computer, a headset, and Internet.