A recent Dimension Data study found that over 80% of all calls to contact centers are initially routed to a company’s IVR system. How easy is your IVR to use? One of the pitfalls of many IVRs is that they can irritate customers causing them to bypass the automated system. Five9 makes it easy to design intuitive and easy to use self-service solutions that utilize advanced voice recognition and visual IVR technologies. Help your customers solve problems faster, free up your agents to focus on higher-value interactions, and deliver exceptional customer experiences.
Based on studies conducted by the Aberdeen Group
Five9 IVR enables you to cut costs by automating routine calls. This allows your agents to focus their time and energy on higher-value interactions.
Set up and make changes to your IVR system easily using Five9 Engagement Workflow. Add new prompts, callback options, or data queries in seconds.
Identify customers and personalize the self- service flow. Information collected by the IVR is routed with the call to the agent to ensure a positive, and memorable, service experience.
Five9 offers automation and efficiency, which keeps our costs low and helps us translate those benefits to our clients.
Business moves fast; so should your contact center. Learn how the robust features of Five9 Inbound Contact Center can help you take your customer service to the next level.
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ACD with Call Distribution Algorithms
Skills-Based Routing
Priority Routing
Time-of-Day Routing
Voicemail Routing
Web & Queue
Incoming Call Whisper
Toll-Free Numbers
IVR with Intuitive Script Designer
IVR Scheduling
Professional Prompts for Self-Service
Text-to-Speech & Speech Recognition
In-Queue & Estimated Wait Time
CTI Screen Pop
Post-Call Surveys
CRM Integrations
Agent Desktop
Contact Database
Softphone
Call Recording
At-Home Agent Capabilities
Easy-to-Use Administration Tools
Real-Time, Historical, & Custom Reports
Drag & Drop Script Design
Agent Scripting
Earning your customers' business takes a great deal of effort and expense, but losing customers is far too easy. Whether your customers are looking for quick answers or help through a complex process, Five9 provides an all-in-one solution to give your customers a great experience on their terms.
Routing, self-service, and screen-pop capabilities guide your customers to the right answer or agent based on your business objectives and contact center activity. Powerful routing algorithms segment and direct callers to the agents that are best equipped to help them. Automated self-service prompts improve agent productivity so they're not repeatedly answering routine calls.
It pays to design your contact center for efficiency and excellence. Five9 has an intuitive design and easy-to-use administration tools developed specifically for business users so that you can easily create an environment that works best for your contact center. With Five9, you can implement in just days and scale based on your business needs.
Monthly or annual pricing with no long-term contracts.
Powerful, scalable, and secure cloud solutions.
Recognized by Gartner as a leader in Contact Centers.
Integrate with all the leading CRM packages.
All you need is a computer, a headset, and Internet.
Call 1-800-553-8159 for More Information