Enable Customer Self-Service with Five9 IVR
A recent Dimension Data study found that over 80% of all calls to contact centers are initially routed to a company’s IVR system. How easy is your IVR to use? One of the pitfalls of many IVRs is that they can irritate customers causing them to bypass the automated system. Five9 makes it easy to design intuitive and easy to use self-service solutions that utilize advanced voice recognition and visual IVR technologies. Help your customers solve problems faster, free up your agents to focus on higher-value interactions, and deliver exceptional customer experiences.