Enable Customer Self-Service with Five9 IVR
A recent Dimension Data study found that over 80% of all calls to contact centers are initially routed to a company’s IVR system. How easy is your IVR to use? One of the pitfalls of many IVRs is that they can confuse customers - causing them to bypass the automated system. With Five9, it is easy to design an intuitive and easy to use self-service system that utilizes Five9’s advanced voice recognition technology, helping your customers solve problems faster, freeing your agents to focus on higher-value interactions, and boosting your customer satisfaction scores.