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Customer Service: Make Your Business Stand Out

Leverage Automated Dialers from Five9 to Maximize Efficiency

Five9's automated smart dialing features reduce time wasted dialing and waiting for no-answers and allow your agents to focus on the live connections they make. The Predictive Dialer intelligently calculates dialing rate based on agent availability and historical data. The Power Dialer gives you maximum control by letting you set your own dialing rate. The Preview Dialer pops debtors' information to agents' screens in order to better inform them and help them make the most out of each interaction.

Increase Recovery Rates

Five9 automated dialers filter out no-answers and voicemails, allowing your agents to contact more debtors each day. Real-time and historical reporting enables you to identify optimal times to reach debtors and maximizes your chances of debt recovery.

Reduce Operational Costs

Eliminate the time waste of manual dialing and maximize your agents' effectiveness by allowing them to focus on making the most of live connections using the Five9 Predictive Dialer.

Enhance Agent Effectiveness

Agents can review important details about each debtor, take notes, and use scripts to ensure consistent and effective communication while maximizing debt recovery.

At a moment’s notice we can design and deploy new campaigns and report results immediately.

Pedro Guijarro

IT Manager, USCB America

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USCB Case Study

Case Study: USCB America

Accounts Receivables leader USCB America was looking for a proven, flexible contact center platform that would help them achieve their goals of higher debt recovery rates. Find out how Five9 helped them execute campaigns for successful receivables management.

 

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The Five9 Advantage

Fast

Our customers consistently tell us that the speed and ease of our deployments make us stand out from the competition. Your contact center can be up and running in days, not months, and you can easily scale as needed.

Easy

Unlike complex on-premise contact centers, Five9 was created with the business user in mind. It’s easy enough to use that even non-techies can make changes, and intuitive enough that little-to-no training is required for your agents and supervisors.

Affordable

Our subscription model allows you to pay only for the agents you need, when you need them, and on a monthly basis. You no longer have to overbuy to accommodate for predictive maximum capacity or seasonal peaks.

Secure

The Five9 architecture is designed with firewalls, intrusion prevention, and a vulnerability management system to protect your data. The Five9 Cloud Security Office safeguards our infrastructure, applications, and operations against breaches and unforeseen events.

Reliable

Five9 successfully processes over 3 billion customer interactions a year for over 2,100 customers. To mitigate service disruption and maximize up-time, we offer redundant global data centers geographically dispersed with failover capability.

Why Five9?

Now more than ever, the contact center is the front door for many businesses.
At Five9, we are on a mission to help transform your contact center to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.

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Customer First

Customer First

Achieve success with our business results approach to sales, implementation, and service.

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Completely Customizable

Completely Customizable

Adapt the cloud contact center to the needs of your business - not the other way around.

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Reliable & Secure

Reliable & Secure

Count on guaranteed uptime, crystal clear voice, and the most stringent levels of security.

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Empower Your Agents

Empower Your Agents

Make it easy for your agents to deliver the superior experience your customers want.

Call 1-800-553-8159 for More Information