Five9 Outbound: Effectively Leverage Your Contact Center Resources
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Turn your Contact Center into a Money Maker
Outbound call centers are designed to reach out to customers or prospects to provide information on a new product or service, follow up on recent purchase, or remind your customers of an upcoming appointment. With an outbound contact center, it is vitally important that agents are not spending time dialing the phone only to get an unanswered call, a hang up or voicemail. This decreases productivity and increases costs.
Five9 automated dialing solutions offer you a range of customizable dialing modes to align with your outbound contact center needs. Advanced dialer algorithms predict when an agent will become available and adjust call rates to ensure a new call is waiting for them. Agents don’t waste time dialing and waiting. The dialers automatically screen out unanswered calls, hang-ups, and leave voicemails. Agents spend more time interacting with customers and prospects – increasing productivity and revenue.
Five9 offers inbound, outbound and blended contact center offerings, enabling your company to choose the right solution to meet your business requirements.
Predictive Dialer
The Five9 Predictive Dialer calculates the number of calls to dial based on connect rates, real-time data, and historical agent statistics.
Power Dialer
The Five9 Power Dialer continuously dials at a fixed number of calls per available agent, but only as agents are ready to take calls.
Progressive Dialer
The Five9 Progressive Dialer provides a variable calls-to-agent ratio that determines how many calls the system needs to place as agents become available.
Preview Dialer
Preview dialing mode allows organizations to determine the order of the calls for agents to work on. Agents can then review customer contact records prior to the preview dialer placing the call.
TCPA Compliance
Safeguards prevent any automated dialing not in compliance with Telephone Consumer Protection Act (TCPA) regulations.
With Five9, we have literally been doubling our year-over-year growth.
Datasheet: Five9 Outbound Contact Center
Learn how you can leverage Five9’s advanced automated dialer technologies to boost your contact center’s productivity.
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Outbound Contact Center Software Features
Automated Dialer Technologies: Predictive Dialer, Power Dialer, Progressive Dialer, Preview Dialer
Campaign & List Management
CTI Screen Pop
CRM Integrations: Salesforce, ServiceNow, Microsoft, Oracle, NetSuite, Zendesk
Web Callback
Agent Scripting
Real-Time DNC List Management
FTP Data Import
Outbound Call Priority
Disposition Timers & Redials
Answering Machine Detection
Automatic Voicemail Laydown
Timezone Rules Dialing
Vertical Dialing Mode
List Penetration Dialing Mode
Local Caller ID
Quality Monitoring
Voice Recording
Standard & Custom Reports
Remote Agents
Englishtown: Learn How the Predictive Dialer Increased Contact Center Efficiency by 40%
Five9 customer Englishtown struggled with a low calling rate and manual dialing until switching to Five9. Thanks to the Predictive Dialer, Englishtown agents now make more calls per day — a boost in speed that is leading to big gains in closing rates.
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