Outbound Call Center: Triple Your Contacts Per Hour

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What is an outbound call center?

Outbound call centers dial out to reach customers or prospects, and are typically used when a sales team is prospecting for new customers. Outbound call centers may utilize autodialer and predictive dialing solutions to help maximize agent productivity by increasing the amount of connections agents can make with customers.

Accelerating Sales with Next-Generation Automatic Dialer Technology

Five9 automated dialing solutions offer you a range of customizable dialing modes to align with your call center needs. The advanced dialer algorithms can predict when an agent will become available and adjust call rates to ensure there is a new call waiting for them.

Agents don’t waste time dialing and waiting. The dialers automatically screen out unanswered calls, hang-ups, and leave voicemails. So agents spend more time talking to customers, and productivity skyrockets.

Bar Chart Shows Five9 Outbound Contact Center Improved 300% Per Hour Your Talk Time With Customers

Predictive Dialer

The Predictive Dialer calculates the number of calls to dial based on connect rates, real-time data, and historical agent statistics.

Power Dialer

The Five9 Power Dialer continuously dials at a fixed number based on your desired calls-to-agent ratio—but only as reps are ready to take a call.

Progressive Dialer

Our Progressive Dialer provides a variable calls-to- agent ratio that determines how many calls the system needs to place as reps become available.

Preview Dialer

This dialing mode allows sales reps to review customer contact records prior to dialing. The amount of time to preview a call can be preset if desired.

TCPA Compliance

Safeguards prevent any automated dialing not in compliance with Telephone Consumer Protection Act (TCPA) regulations.

With Five9, we have literally been doubling our year-over-year growth.
Teddy Liaw CEO, NexRep

Datasheet: Outbound Contact Center

Learn how you can leverage Five9’s advanced automated dialer technologies to boost your contact center’s productivity.

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Outbound Call Center Software Features

Automated Dialer Technologies: Predictive Dialer, Power Dialer, Progressive Dialer, Preview Dialer

Campaign & List Management

CTI Screen Pop

CRM Integrations: Salesforce, ServiceNow, Microsoft, Oracle, NetSuite, Zendesk

Web Callback

Agent Scripting

Real-Time DNC List Management

FTP Data Import

Outbound Call Priority

Disposition Timers & Redials

Answering Machine Detection

Automatic Voicemail Laydown

Timezone Rules Dialing

Vertical Dialing Mode

List Penetration Dialing Mode

Local Caller ID

Quality Monitoring

Voice Recording

Standard & Custom Reports

Remote Agents

Englishtown: Learn How the Predictive Dialer Increased Contact Center Efficiency by 40%

Five9 customer Englishtown struggled with a low calling rate and manual dialing until switching to Five9. Thanks to the Predictive Dialer, Englishtown agents now make more calls per day — a boost in speed that is leading to big gains in closing rates.

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Outbound Contact Center Reviews

Make It Happen with Five9

Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can reate an automated marketing and sales funnel that achieves your outbound goals.

Prospecting

Predictive dialing connects agents only to live prospects, maximizing calling efficiency.

Qualifying

Use list priorities and ratios, so your agents can focus on their most qualified leads.

Nurturing

Automate agent callbacks using the Disposition Timer and redial feature.

Converting

Leverage workflow rules with time-of-day triggers to manage agents and campaigns.

Why Choose Five9

Outbound Call Center: Triple Your Contacts Per Hour

What is an outbound call center?