Five9 Outbound: Leverage Your Contact Center Resources

Get Pricing or Call 1-877-649-0504
Five9 Cloud Contact Center Screenshot

Turn your Contact Center into a Money Maker

Outbound call centers are designed to reach out to customers or prospects to provide information on a new product or service, follow up on recent purchase, or remind your customers of an upcoming appointment. With an outbound contact center, it is vitally important that agents are not spending time dialing the phone only to get an unanswered call, a hang up or voicemail. This decreases productivity and increases costs.

Five9 automated dialing solutions offer you a range of customizable dialing modes to align with your outbound contact center needs. Advanced dialer algorithms predict when an agent will become available and adjust call rates to ensure a new call is waiting for them. Agents don’t waste time dialing and waiting. The dialers automatically screen out unanswered calls, hang-ups, and leave voicemails. Agents spend more time interacting with customers and prospects – increasing productivity and revenue.

Five9 offers inbound, outbound and blended contact center offerings, enabling your company to choose the right solution to meet your business requirements.

Bar Chart Shows Five9 Outbound Contact Center Improved 300% Per Hour Your Talk Time With Customers
Predictive Dialer Icon

Predictive Dialer

The Five9 Predictive Dialer calculates the number of calls to dial based on connect rates, real-time data, and historical agent statistics.

Power Dialer Icon

Power Dialer

The Five9 Power Dialer continuously dials at a fixed number of calls per available agent, but only as agents are ready to take calls.

Progressive Dialer Icon

Progressive Dialer

The Five9 Progressive Dialer provides a variable calls-to-agent ratio that determines how many calls the system needs to place as agents become available.

Outbound Call Center Software Icon

Preview Dialer

Preview dialing mode allows organizations to determine the order of the calls for agents to work on. Agents can then review customer contact records prior to the preview dialer placing the call.


TCPA Compliance

Safeguards prevent any automated dialing not in compliance with Telephone Consumer Protection Act (TCPA) regulations.

With Five9, we have literally been doubling our year-over-year growth.
Teddy Liaw
CEO, NexRep
Five9 Outbound Contact Center Datasheet Thumbnail

Datasheet: Five9 Outbound Contact Center

Learn how you can leverage Five9’s advanced automated dialer technologies to boost your contact center’s productivity.

Get Datasheet
Five9 Outbound Contact Center Datasheet Thumbnail

Outbound Contact Center Software Features


Automated Dialer Technologies: Predictive Dialer, Power Dialer, Progressive Dialer, Preview Dialer


Campaign & List Management


CTI Screen Pop


CRM Integrations: Salesforce, ServiceNow, Microsoft, Oracle, NetSuite, Zendesk


Web Callback


Agent Scripting


Real-Time DNC List Management


FTP Data Import


Outbound Call Priority


Disposition Timers & Redials


Answering Machine Detection


Automatic Voicemail Laydown


Timezone Rules Dialing


Vertical Dialing Mode


List Penetration Dialing Mode


Local Caller ID


Quality Monitoring


Voice Recording


Standard & Custom Reports


Remote Agents

Englishtown Case Study Thumbnail

Englishtown: Learn How the Predictive Dialer Increased Contact Center Efficiency by 40%

Five9 customer Englishtown struggled with a low calling rate and manual dialing until switching to Five9. Thanks to the Predictive Dialer, Englishtown agents now make more calls per day — a boost in speed that is leading to big gains in closing rates.

Get Case Study

Get More Info & Pricing

Access all the contact center resources, such as demos, technical reports, data sheets, etc..

All fields are required.

Call 1-800-553-8159 for More Information