Turn your Contact Center into a Money Maker
Outbound call centers are designed to reach out to customers or prospects to provide information on a new product or service, follow up on recent purchase, or remind your customers of an upcoming appointment. With an outbound contact center, it is vitally important that agents are not spending time dialing the phone only to get an unanswered call, a hang up or voicemail. This decreases productivity and increases costs.
Five9 automated dialing solutions offer you a range of customizable dialing modes to align with your outbound contact center needs. Advanced dialer algorithms predict when an agent will become available and adjust call rates to ensure a new call is waiting for them. Agents don’t waste time dialing and waiting. The dialers automatically screen out unanswered calls, hang-ups, and leave voicemails. Agents spend more time interacting with customers and prospects – increasing productivity and revenue.
The Five9 Predictive Dialer calculates the number of calls to dial based on connect rates, real-time data, and historical agent statistics.
The Five9 Power Dialer continuously dials at a fixed number of calls per available agent, but only as agents are ready to take calls.
The Five9 Progressive Dialer provides a variable calls-to-agent ratio that determines how many calls the system needs to place as agents become available.
Preview dialing mode allows organizations to determine the order of the calls for agents to work on. Agents can then review customer contact records prior to the preview dialer placing the call.
Safeguards prevent any automated dialing not in compliance with Telephone Consumer Protection Act (TCPA) regulations.
With Five9, we have literally been doubling our year-over-year growth.
Outbound Contact Center Software Features
Automated Dialer Technologies: Predictive Dialer, Power Dialer, Progressive Dialer, Preview Dialer
Campaign & List Management
CTI Screen Pop
CRM Integrations: Salesforce, ServiceNow, Microsoft, Oracle, NetSuite, Zendesk
Real-Time DNC List Management
FTP Data Import
Outbound Call Priority
Disposition Timers & Redials
Answering Machine Detection
Automatic Voicemail Laydown
Timezone Rules Dialing
Vertical Dialing Mode
List Penetration Dialing Mode
Local Caller ID
Standard & Custom Reports
Englishtown: Learn How the Predictive Dialer Increased Contact Center Efficiency by 40%
Five9 customer Englishtown struggled with a low calling rate and manual dialing until switching to Five9. Thanks to the Predictive Dialer, Englishtown agents now make more calls per day — a boost in speed that is leading to big gains in closing rates.Get Case Study
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Now more than ever, the contact center is the front door for many businesses.
At Five9, we are on a mission to help transform your contact center to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.