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Outbound Contact Center

Increase Your Contacts Per Hour
Accelerate Sales with Automated Dialer Options

Five9 offers multiple automated dialing solutions so you can choose the technology that aligns best with your environment and goals. Sales, marketing, non-profit agencies, and collections organizations of all sizes have experienced productivity gains of up to 300% with the Five9 outbound solution.

Make it happen with Five9.

Increase Contacts per Hour
Our sophisticated automated dialer algorithms ensure that your outbound campaigns connect to more prospects and customers—up to 300% more over manually dialed campaigns. The result—your outbound operations attain more revenue, appointments, and collections.
Boost Agent Performance
Powerful integration with leading customer relationship management (CRM) systems greatly enhances productivity. Tools like click-to-dial from within the CRM screen, screen pops with relevant customer information delivered with the call, and automatic call disposition synced to your CRM will improve performance in your operations.
Compliance/TCPA
Five9 empowers you with the tools you need to stay compliant. Adhere to applicable calling regulations by handling do-not-call (DNC) requests across your outbound and inbound operations.

Make It Happen With Five9

Are you looking to grow business with net-new customers while up-selling to existing customers? Do you need to find good leads, improve contact ratios, and close business? Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.

Prospecting

Use list priorities and ratios, so your agents can focus on their most qualified leads.

Prospecting

Use list priorities and ratios, so your agents can focus on their most qualified leads.

Qualifying

Use list priorities and ratios, so your agents can focus on their most qualified leads.

Qualifying

Use list priorities and ratios, so your agents can focus on their most qualified leads.

Nurturing

Automate agent callbacks using the Disposition Timer and Redial feature.

Nurturing

Automate agent callbacks using the Disposition Timer and Redial feature.

Converting

Leverage workflow rules with time-of-day triggers to manage agents and campaigns

Converting

Leverage workflow rules with time-of-day triggers to manage agents and campaigns

Five9 Outbound Contact Center Features
Predictive Dialer
Predictive Dialer

Boost productivity by automatically calling multiple contacts based on estimated agent availability, filtering out no-party contacts

Power Dialer
Power Dialer

Continuously dials at a call-to-agent ratio that determines how many calls to place as reps become available

Preview Dialer
Preview Dialer
Presents contact records to the sales rep in advance of rep placing call
Progressive Dialer
Progressive Dialer
Provides a variable calls-to-­agent ratio that along with the call abandonment limit will determine how many calls to place as reps become available
Campaign & List Management
Campaign & List Management
Operate multiple outbound and auto dialer campaigns using one or more lists with robust contact filtering and dialing parameters
DNC Compliance
DNC Compliance
Comply with applicable calling regulations by handling do-­not-­call (DNC) requests across your outbound and inbound operations
Data Import
Data Import
Easily import outbound calling lists and contacts with a user-­friendly wizard or automatically via FTP
Call Recording
Call Recording
Assess the quality of agent performance and the customer experience, and use recordings as supporting documentation for transactions
Quality Monitoring
Quality Monitoring

Ensure a positive customer experience by silently monitoring agent conversations with contacts, whisper coaching, and barging in when needed

Historical Reporting
Historical Reporting
Gain insight into call center performance using over 100 customizable reports on ACD queues, agents, calls, campaigns, and more
Real-Time Reporting
Real-Time Reporting
Use personalized dashboards, views, and alerts to monitor real-­time call center statistics on ACD queues, agents, and campaigns
Contact History Database
Contact History Database
Maintain contact information and call activity so that data is available for IVR applications and for agents handling calls
Cloud APIs
Cloud APIs
Build advanced software integrations between Five9 cloud call center software and other enterprise software applications
At-Home Agents
At-Home Agents
Support virtual call center operations with a distributed workforce, flexible resource allocation, and new hiring models
Web Callback
Web Callback
Integrate websites with Five9, so visitors can request immediate or scheduled callbacks from your call center
CRM Integration
CRM Integration
Leverage our pre-­built integrations to leading cloud-­based CRM vendors Salesforce, NetSuite, Microsoft, Zendesk, Oracle, and Velocify

Learn More

Data Sheet: Outbound

Exceed customer expectations and keep pace with your business.