
Outbound Calling with a Power Dialer
Five9 outbound allows organizations to make outbound calls to identified lists of contacts in a predictable and efficient manner. Five9 Power Dialer is an automated telephone dialing system that connects prospects with agents more efficiently by allowing agents to focus on live connections instead of manual dialing. A power dialer differs from a progressive or predictive dialer in that it utilizes a configurable calls-to-agent ratio. When an agent becomes available, the system automatically dials the next contact records based on that ratio. With this setting, the contact center is given ultimate control over their automatic dialing rates.
Five9 Power Dialer maximizes the amount of time agents spend talking to real prospects and customers by automating outbound dialing. A power dialer is especially useful when there is a small number of sales agents and a large number of prospects. You can throttle dialing rates up or down by choosing between Predictive, Progressive, and Power dialing modes. In addition, Five9 offers time zone rules along with vertical and list dialing features, so you can customize dialing behavior to your compliance and business needs.


Take Full Control
Five9 Power Dialer allows you to configure a calls-to-agent ratio, so you can take advantage of automated dialing benefits while retaining control over dialing rates.

Increase Efficiency
Using Five9 Power Dialer, contact centers waste less time dialing and spend more time talking to live prospects. This leads to more sales and greater revenue gains.

Multiple Dialing Modes
Five9 offers a variety of dialing modes and businesses can select the best one to meet their campaign requirements. The dialer accounts for time zones and list penetration and can be customized to meet compliance and business needs. Five9 supports predictive, progressive, power, preview and a manual dialing mode to help with TCPA.
With Five9, we can do with 10 people what others do with 25. It does everything we ever wanted it to do, and it is very simple to use.
Datasheet: Five9 Outbound Contact Center
Learn how you can leverage Five9’s advanced automated dialer technologies to boost your contact center’s productivity.
Get DatasheetGet More Info & Pricing
Access all the contact center resources, such as demos, technical reports, data sheets, etc..
All fields are required.
Outbound Power Dialer Features

Automated Dialer Technologies: Predictive Dialer, Power Dialer, Progressive Dialer, Preview Dialer

Campaign & List Management

CTI Screen Pop

CRM Integrations: Salesforce, ServiceNow, Microsoft, Oracle, NetSuite, Zendesk

Web Callback

Agent Scripting

Real-Time DNC List Management

FTP Data Import

Outbound Call Priority

Disposition Timers & Redials

Answering Machine Detection

Automatic Voicemail Laydown

Timezone Rules Dialing

Vertical Dialing Mode

List Penetration Dialing Mode

Local Caller ID

Quality Monitoring

Voice Recording

Standard & Custom Reports

Remote Agents
Make It Happen With Five9
Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.
Prospecting
Outbound dialing connects agents only to live prospects, maximizing calling efficiency.
Qualifying
Use list priorities and ratios, so your agents can focus on their most qualified leads.
Nurturing
Automate agent callbacks using the Disposition Timer and redial feature.
Converting
Leverage workflow rules with time-of-day triggers to manage agents and campaigns.