Power Dialer:
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Outbound Calling with a Power Dialer

Five9 outbound allows organizations to make outbound calls to identified lists of contacts in a predictable and efficient manner. Five9 Power Dialer is an automated telephone dialing system that connects prospects with agents more efficiently by allowing agents to focus on live connections instead of manual dialing. A power dialer differs from a progressive or predictive dialer in that it utilizes a configurable calls-to-agent ratio. When an agent becomes available, the system automatically dials the next contact records based on that ratio. With this setting, the contact center is given ultimate control over their automatic dialing rates.

Five9 Power Dialer maximizes the amount of time agents spend talking to real prospects and customers by automating outbound dialing. A power dialer is especially useful when there is a small number of sales agents and a large number of prospects. You can throttle dialing rates up or down by choosing between Predictive, Progressive, and Power dialing modes. In addition, Five9 offers time zone rules along with vertical and list dialing features, so you can customize dialing behavior to your compliance and business needs.

 Bar chart shows 300% increase in talk time per hour with Five9
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Take Full Control

Five9 Power Dialer allows you to configure a calls-to-agent ratio, so you can take advantage of automated dialing benefits while retaining control over dialing rates.

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Increase Efficiency

Using Five9 Power Dialer, contact centers waste less time dialing and spend more time talking to live prospects. This leads to more sales and greater revenue gains.

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Multiple Dialing Modes

Five9 offers a variety of dialing modes and businesses can select the best one to meet their campaign requirements. The dialer accounts for time zones and list penetration and can be customized to meet compliance and business needs. Five9 supports predictive, progressive, power, preview and a manual dialing mode to help with TCPA.

With Five9, we can do with 10 people what others do with 25. It does everything we ever wanted it to do, and it is very simple to use.
Brian Ernst
CEO, Senior Health Solutions

Datasheet: Outbound Contact Center

Learn how you can leverage Five9’s advanced automated dialer technologies to boost your contact center’s productivity.

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Outbound Power Dialer Features

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Automated Dialer Technologies: Predictive Dialer, Power Dialer, Progressive Dialer, Preview Dialer

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Campaign & List Management

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CTI Screen Pop

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CRM Integrations: Salesforce, ServiceNow, Microsoft, Oracle, NetSuite, Zendesk

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Web Callback

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Agent Scripting

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Real-Time DNC List Management

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FTP Data Import

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Outbound Call Priority

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Disposition Timers & Redials

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Answering Machine Detection

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Automatic Voicemail Laydown

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Timezone Rules Dialing

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Vertical Dialing Mode

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List Penetration Dialing Mode

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Local Caller ID

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Quality Monitoring

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Voice Recording

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Standard & Custom Reports

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Remote Agents

Make It Happen With Five9

Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.

Prospecting

Outbound dialing connects agents only to live prospects, maximizing calling efficiency.

Qualifying

Use list priorities and ratios, so your agents can focus on their most qualified leads.

Nurturing

Automate agent callbacks using the Disposition Timer and redial feature.

Converting

Leverage workflow rules with time-of-day triggers to manage agents and campaigns.

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Call 1-800-553-8159 for More Information