What Is a Power Dialer?
A power dialer is an automated telephone dialing system that connects prospects with agents more efficiently by allowing agents to focus on live connections instead of manual dialing. A power dialer differs from a progressive or predictive dialer in that it utilizes a manually-configured calls-to-agent ratio. When an agent becomes available, the system automatically dials the next contacts based on that ratio. With this setting, the contact center is given ultimate control over the automatic dialing rates.
By automating outbound dialing, the Five9 Power Dialer maximizes the amount of time agents spend talking to real prospects and customers. The Power Dialer is especially useful when a contact center has a small number of sales executives and a large number of prospects. You can throttle dialing rates up or down by choosing between Predictive, Progressive, and Power dialing modes. In addition, Five9 offers time zone rules along with vertical and list dialing features, so you can customize dialing behavior to your compliance and business needs.