What Is a Power Dialer?
A power dialer is an automated telephone dialing system that connects prospects with agents more efficiently by allowing agents to focus on live connections instead of manual dialing. A power dialer differs from a progressive or predictive dialer in that it utilizes a manually-configured calls-to-agent ratio. When an agent becomes available, the system automatically dials the next contacts based on that ratio. With this setting, the contact center is given ultimate control over the automatic dialing rates.
By automating outbound dialing, the Five9 Power Dialer maximizes the amount of time agents spend talking to real prospects and customers. The Power Dialer is especially useful when a contact center has a small number of sales executives and a large number of prospects. You can throttle dialing rates up or down by choosing between Predictive, Progressive, and Power dialing modes. In addition, Five9 offers time zone rules along with vertical and list dialing features, so you can customize dialing behavior to your compliance and business needs.
Take Full Control
The Power Dialer allows you to manually set a calls- to-agent ratio, so you can take advantage of automated dialing benefits while retaining control over dialing rates.
Increase Efficiency
Using the Power Dialer, contact centers waste less time dialing and spend more time talking to live prospects. This leads to more sales and greater revenue gains.
Multiple Dialing Modes
Five9 offers a variety of dialing modes to suit your needs. The Dialer accounts for time zones and list penetration and can be customized to meet compliance and business needs.
With Five9, we can do with 10 people what others do with 25. It does everything we ever wanted it to do, and it is very simple to use.
Datasheet: Outbound Contact Center
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Outbound Power Dialer Features
Predictive Dialer
Power Dialer
Campaign & List Management
Data Import
Quality Management
Real-Time Recording
Cloud APIs
Web Callback
Drag & Drop Script Design
Progressive Dialer
Preview Dialer
DNC Compliance
Call Recording
Historical Reporting
Contact History Database
At-Home Agents
CRM Integrations
Dialer List Management
Make It Happen With Five9
Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.
Prospecting
Predictive dialing connects agents only to live prospects, maximizing calling efficiency.
Qualifying
Use list priorities and ratios, so your agents can focus on their most qualified leads.
Nurturing
Automate agent callbacks using the Disposition Timer and redial feature.
Converting
Leverage workflow rules with time-of-day triggers to manage agents and campaigns.
Why Choose Five9
Simple Pricing
Monthly or annual pricing with no long-term contracts.
Reliability
Powerful, scalable, and secure cloud solutions.
Industry Leadership
Recognized by Gartner as a leader in Contact Centers.
CRM Integration
Integrate with all the leading CRM packages.
Cloud Platform
All you need is a computer, a headset, and Internet.
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