Outbound Calling with a Power Dialer
Five9 outbound allows organizations to make outbound calls to identified lists of contacts in a predictable and efficient manner. Five9 Power Dialer is an automated telephone dialing system that connects prospects with agents more efficiently by allowing agents to focus on live connections instead of manual dialing. A power dialer differs from a progressive or predictive dialer in that it utilizes a configurable calls-to-agent ratio. When an agent becomes available, the system automatically dials the next contact records based on that ratio. With this setting, the contact center is given ultimate control over their automatic dialing rates.
Five9 Power Dialer maximizes the amount of time agents spend talking to real prospects and customers by automating outbound dialing. A power dialer is especially useful when there is a small number of sales agents and a large number of prospects. You can throttle dialing rates up or down by choosing between Predictive, Progressive, and Power dialing modes. In addition, Five9 offers time zone rules along with vertical and list dialing features, so you can customize dialing behavior to your compliance and business needs.