
Outbound Calling with a Predictive Dialer
Five9 outbound allows organizations to make outbound calls to identified lists of contacts in a predictable and efficient manner. The Five9 Predictive Dialer dramatically increases the number of live connections for your agents. With a predictive mathematical algorithm, Five9 does the hard work of getting a live person on the phone. This saves time for agents from listening to unanswered calls or busy signals. Instead agents can focus on talking to people who are ready to talk.
The Five9 Predictive Dialer learns to anticipate when agents will become available and speeds up or slows down the dialing rate accordingly. We also synchronize with dialing lists including salesforce contact lists, identifying unsuccessful calls to determine if the number needs to be called back later or eliminated from the dialing list.

300% Talk Time

Keep Agents at Peak Efficiency
The Five9 Predictive Dialer uses a predictive mathematical algorithm to predict when agents will become available and adjusts the dialing rate. It also analyzes unsuccessful calls to determine how to call back later.

Increases ROI
Predictive dialers can triple talk time as compared with manual dialing, taking the number of minutes talked from 15 minutes to 48 minutes per hour.

Multiple Dialing Modes
Five9 offers a variety of dialing modes and businesses can select the best one to meet their campaign requirements. The dialer accounts for time zones and list penetration and can be customized to meet compliance and business needs. Five9 supports predictive, progressive, power, preview and a manual dialing mode to help with TCPA compliance.
With Five9, we have literally been doubling our year-over-year growth.
Englishtown: Learn How the Five9 Predictive Dialer Increased Call Center Efficiency by More Than 40%
Five9 customer Englishtown struggled with a low calling rate and manual dialing until switching to Five9. Thanks to the Predictive Dialer, Englishtown agents now make more calls per day — a boost in speed that is leading to big gains in closing rates.
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Dialer Reviews
Predictive Auto Phone Dialer and Outbound Features

Automated Dialer Technologies: Predictive Dialer, Power Dialer, Progressive Dialer, Preview Dialer

Campaign & List Management

CTI Screen Pop

CRM Integrations: Salesforce, ServiceNow, Microsoft, Oracle, NetSuite, Zendesk

Web Callback

Agent Scripting

Real-Time DNC List Management

FTP Data Import

Outbound Call Priority

Disposition Timers & Redials

Answering Machine Detection

Automatic Voicemail Laydown

Timezone Rules Dialing

Vertical Dialing Mode

List Penetration Dialing Mode

Local Caller ID

Quality Monitoring

Voice Recording

Standard & Custom Reports

Remote Agents
Make It Happen with Five9
Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.
Prospecting
Outbound dialing connects agents only to live prospects, maximizing calling efficiency.
Qualifying
Use list priorities and ratios, so your agents can focus on their most qualified leads.
Nurturing
Automate agent callbacks using the Disposition Timer and redial feature.
Converting
Leverage workflow rules with time-of-day triggers to manage agents and campaigns.
Why Choose Five9

Simple Pricing
Monthly or annual pricing with no long-term contracts.

Reliability
Powerful, scalable, and secure cloud solutions.

Industry Leadership
Recognized by Gartner as a leader in Contact Centers.

CRM Integration
Integrate with all the leading CRM packages.

Cloud Platform
All you need is a computer, a headset, and Internet.