3x The Productivity:
Five9 Cloud Predictive Dialer Why Five9? Call 1-800-553-8159 for More Information

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Outbound Calling with a Predictive Dialer

Five9 outbound allows organizations to make outbound calls to identified lists of contacts in a predictable and efficient manner. The Five9 Predictive Dialer dramatically increases the number of live connections for your agents. With a predictive mathematical algorithm, Five9 does the hard work of getting a live person on the phone. This saves time for agents from listening to unanswered calls or busy signals. Instead agents can focus on talking to people who are ready to talk.

The Five9 Predictive Dialer learns to anticipate when agents will become available and speeds up or slows down the dialing rate accordingly. We also synchronize with dialing lists including salesforce contact lists, identifying unsuccessful calls to determine if the number needs to be called back later or eliminated from the dialing list.

Pie chart shows use Five9 predictive dialer software to increase talk-time 300%

300% Talk Time

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Keep Agents at Peak Efficiency

The Five9 Predictive Dialer uses a predictive mathematical algorithm to predict when agents will become available and adjusts the dialing rate. It also analyzes unsuccessful calls to determine how to call back later.

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Increases ROI

Predictive dialers can triple talk time as compared with manual dialing, taking the number of minutes talked from 15 minutes to 48 minutes per hour.

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Multiple Dialing Modes

Five9 offers a variety of dialing modes and businesses can select the best one to meet their campaign requirements. The dialer accounts for time zones and list penetration and can be customized to meet compliance and business needs. Five9 supports predictive, progressive, power, preview and a manual dialing mode to help with TCPA compliance.

With Five9, we have literally been doubling our year-over-year growth.
Teddy Liaw
CEO, NexRep
Predictive Dialer

Englishtown: Learn How the Five9 Predictive Dialer Increased Call Center Efficiency by More Than 40%

Five9 customer Englishtown struggled with a low calling rate and manual dialing until switching to Five9. Thanks to the Predictive Dialer, Englishtown agents now make more calls per day — a boost in speed that is leading to big gains in closing rates.

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Dialer Reviews

Predictive Auto Phone Dialer and Outbound Features


Automated Dialer Technologies: Predictive Dialer, Power Dialer, Progressive Dialer, Preview Dialer


Campaign & List Management


CTI Screen Pop


CRM Integrations: Salesforce, ServiceNow, Microsoft, Oracle, NetSuite, Zendesk


Web Callback


Agent Scripting


Real-Time DNC List Management


FTP Data Import


Outbound Call Priority


Disposition Timers & Redials


Answering Machine Detection


Automatic Voicemail Laydown


Timezone Rules Dialing


Vertical Dialing Mode


List Penetration Dialing Mode


Local Caller ID


Quality Monitoring


Voice Recording


Standard & Custom Reports


Remote Agents

Make It Happen with Five9

Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.


Outbound dialing connects agents only to live prospects, maximizing calling efficiency.


Use list priorities and ratios, so your agents can focus on their most qualified leads.


Automate agent callbacks using the Disposition Timer and redial feature.


Leverage workflow rules with time-of-day triggers to manage agents and campaigns.

Call 1-800-553-8159 for More Information