Outbound Calling with a Predictive Dialer
Five9 outbound allows organizations to make outbound calls to identified lists of contacts in a predictable and efficient manner. The Five9 Predictive Dialer dramatically increases the number of live connections for your agents. With a predictive mathematical algorithm, Five9 does the hard work of getting a live person on the phone. This saves time for agents from listening to unanswered calls or busy signals. Instead agents can focus on talking to people who are ready to talk.
The Five9 Predictive Dialer learns to anticipate when agents will become available and speeds up or slows down the dialing rate accordingly. We also synchronize with dialing lists including salesforce contact lists, identifying unsuccessful calls to determine if the number needs to be called back later or eliminated from the dialing list.
300% Talk Time
Keep Agents at Peak Efficiency
The Five9 Predictive Dialer uses a predictive mathematical algorithm to predict when agents will become available and adjusts the dialing rate. It also analyzes unsuccessful calls to determine how to call back later.
Predictive dialers can triple talk time as compared with manual dialing, taking the number of minutes talked from 15 minutes to 48 minutes per hour.
Multiple Dialing Modes
Five9 offers a variety of dialing modes and businesses can select the best one to meet their campaign requirements. The dialer accounts for time zones and list penetration and can be customized to meet compliance and business needs. Five9 supports predictive, progressive, power, preview and a manual dialing mode to help with TCPA compliance.
With Five9, we have literally been doubling our year-over-year growth.
Englishtown: Learn How the Five9 Predictive Dialer Increased Call Center Efficiency by More Than 40%
Five9 customer Englishtown struggled with a low calling rate and manual dialing until switching to Five9. Thanks to the Predictive Dialer, Englishtown agents now make more calls per day — a boost in speed that is leading to big gains in closing rates.Download Case Study
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Predictive Auto Phone Dialer and Outbound Features
Automated Dialer Technologies: Predictive Dialer, Power Dialer, Progressive Dialer, Preview Dialer
Campaign & List Management
CTI Screen Pop
CRM Integrations: Salesforce, ServiceNow, Microsoft, Oracle, NetSuite, Zendesk
Real-Time DNC List Management
FTP Data Import
Outbound Call Priority
Disposition Timers & Redials
Answering Machine Detection
Automatic Voicemail Laydown
Timezone Rules Dialing
Vertical Dialing Mode
List Penetration Dialing Mode
Local Caller ID
Standard & Custom Reports
Make It Happen with Five9
Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.
Outbound dialing connects agents only to live prospects, maximizing calling efficiency.
Use list priorities and ratios, so your agents can focus on their most qualified leads.
Automate agent callbacks using the Disposition Timer and redial feature.
Leverage workflow rules with time-of-day triggers to manage agents and campaigns.
Now more than ever, the contact center is the front door for many businesses.
At Five9, we are on a mission to help transform your contact center to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.