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Maximum Performance With Predictive Dialing

Increase Your Sales With Five9

Enhance Outbound Productivity
The Five9 Predictive Dialer offers best-in-class performance, engineered from the ground up for our Virtual Contact Center Platform. Based on patented, innovative technology, Five9 dialing software delivers productivity gains of more than 300%.

Predictive Dialer

Triple Your Productivity
Five9 triples the amount of time agents are connecting with live prospects and having conversations that yield greater revenue. With automated dialing that detects and filters busy signals, fax machines, voicemail, disconnected lines, and no-answers, agents enjoy more talk time and less dead time. Studies indicate predictive dialing allows for 48 minutes of talk time per hour versus 15 minutes per hour with manual dialing. That’s a 300+% improvement.
Keep Agents at Peak Efficiency
Our predictive dialer uses a sophisticated algorithm that calculates the dialing rate based on contact rates and agent availability. It paces calls using statistics like wrap-up time, schedules, average handling time, and average number of contacts, and then dials multiple calls to deliver peak efficiency. Agents only get calls that are answered by a live person.
Adapts for Greater Precision
The Five9 Predictive Dialer even adapts to make adjustments that improve precision as a campaign unfolds. This means less agent idle time, enhanced productivity levels, and increased ROI. The Predictive Dialer is the most productive choice for your high-volume outbound operation.
Multiple Dialing Modes
Sales environments are unique to every company, so Five9 offers a variety of dialing modes and options that enable you to find the right match for your needs. You can throttle dialing rates up or down by choosing between Predictive, Power, Progressive, or Preview Dialing modes. In addition, Five9 offers time zone rules along with vertical and list penetration dialing features, so you can customize dialing behavior to your compliance and business needs.

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Data Sheet: Outbound

Five9 Predictive Dialer outperforms other solutions, and with three phone lines per agent as part of our standard offering, customers realize unsurpassed levels of productivity.

What is a Predictive Dialer?

Predictive Dialers Explained

A predictive dialer is an automated telephone dialing system that enables call center agents to dramatically increase their number of live connections. Predictive dialers connect agents only to calls that are actually answered by people, freeing agents from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from fax machines, answering machines and other automatic services.

Predictive dialers use mathematical formulas to predict both the average time it will take for calls to be answered and agent availability, and adjusts the dialing rate accordingly. A predictive dialer learns to anticipate when agents will become available and speeds up and slows down the dialing rate accordingly. A good predictive dialer can also analyze unsuccessful calls to determine if the number needs to be called back later or requires special handling, such as a manual call by an agent.