What is a Predictive Dialer?
A predictive dialer is an automated telephone dialing system that enables call center agents to dramatically increase their number of live connections. Predictive dialers connect agents only to calls that are actually answered by people, freeing agents from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from fax machines, answering machines and other automatic services.
Predictive dialers use mathematical formulas to predict both the average time it will take for phone calls to be answered and agent availability, and adjusts the dialing rate accordingly. Predictive auto dialer software learns to anticipate when agents will become available and speeds up and slows down the dialing rate accordingly. Good predictive dialers can also analyze unsuccessful calls to determine if the number needs to be called back later or requires special handling, such as a manual call by an agent.
300% Talk Time
Keep Agents at Peak Efficiency
The Five9 Predictive Dialer uses artificial intelligence to predict when agents will become available, and adjusts the dialing rate. The auto dialer also analyzes unsuccessful calls to determine how to call back later.
Increases ROI
Studies indicate that the Five9 Predictive Dialer triples talk time, with agents talk time skyrocketing from 15 minutes per hour with manual dialing to 48 minutes per hour.
Multiple Dialing Modes
Five9 offers a variety of dialing modes to suit your needs. And the auto dialer accounts for time zones and list penetration and can be customized to meet your compliance and business needs.
With Five9, we have literally been doubling our year-over-year growth.
Englishtown: Learn How the Five9 Predictive Dialer Increased Call Center Efficiency by More Than 40%
Five9 customer Englishtown struggled with a low calling rate and manual dialing until switching to Five9. Thanks to the Predictive Dialer, Englishtown agents now make more calls per day — a boost in speed that is leading to big gains in closing rates.
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Predictive Auto Phone Dialer and Outbound Features
Predictive Dialer
Power Dialer
Campaign & List Management
Data Import
Quality Management
Real-Time Recording
Cloud APIs
Web Callback
Drag & Drop Script Design
Progressive Dialer
Preview Dialer
DNC Compliance
Call Recording
Historical Reporting
Contact History Database
At-Home Agents
CRM Integrations
Dialer List Management
Make It Happen with Five9
Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.
Prospecting
Predictive dialing connects agents only to live prospects, maximizing calling efficiency.
Qualifying
Use list priorities and ratios, so your agents can focus on their most qualified leads.
Nurturing
Automate agent callbacks using the Disposition Timer and redial feature.
Converting
Leverage workflow rules with time-of-day triggers to manage agents and campaigns.
Why Choose Five9
Simple Pricing
Monthly or annual pricing with no long-term contracts.
Reliability
Powerful, scalable, and secure cloud solutions.
Industry Leadership
Recognized by Gartner as a leader in Contact Centers.
CRM Integration
Integrate with all the leading CRM packages.
Cloud Platform
All you need is a computer, a headset, and Internet.
Call 1-800-553-8159 for More Information