Outbound Calling with a Preview Dialer Software
Five9 outbound allows organizations to make outbound calls to identified lists of contacts in a predictable and efficient manner. Five9 Preview Dialer allows each contact record to be automatically delivered to agents based on your outbound campaign settings, business rules and best practices. This feature enables agents to review contact details prior to placing a call, ensuring they are fully prepared before engaging the customer. The system automatically dials based on your campaign settings, and agents can optionally skip records if appropriate.
Preview dialing is ideal for contact centers that deal with complex sales. Before dialing, Five9 Preview Dialer delivers essential information to agents so they can better prepare for their next call, maximizing the chances of a positive business outcome. This functionality empowers your agents while leveraging automation, ensuring powerful customer connections.
Empower Your Agents
Five9 Preview Dialer allows agents to review contact history and relevant information before connecting, putting them in a better position to make the sale.
Using Five9 Preview Dialer your company can deliver outbound calls to agents in the order you choose based on best practices for each campaign. This allows agents to waste less time dialing and spend more time talking to live prospects.
Multiple Dialing Modes
Five9 offers a variety of dialing modes and businesses can select the best one to meet their campaign requirements. The dialer accounts for time zones and list penetration and can be customized to meet compliance and business needs. Five9 supports predictive, progressive, power, preview and a manual dialing mode to help with TCPA compliance.
Five9 is the heart of this organization. We wouldn’t be where we are without it.
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Outbound Contact Center Features
Automated Dialer Technologies: Predictive Dialer, Power Dialer, Progressive Dialer, Preview Dialer
Campaign & List Management
CTI Screen Pop
CRM Integrations: Salesforce, ServiceNow, Microsoft, Oracle, NetSuite, Zendesk
Real-Time DNC List Management
FTP Data Import
Outbound Call Priority
Disposition Timers & Redials
Answering Machine Detection
Automatic Voicemail Laydown
Timezone Rules Dialing
Vertical Dialing Mode
List Penetration Dialing Mode
Local Caller ID
Standard & Custom Reports
Now more than ever, the contact center is the front door for many businesses.
At Five9, we are on a mission to help transform your contact center to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.