Outbound Calling with a Preview Dialer
Five9 outbound allows organizations to make outbound calls to identified lists of contacts in a predictable and efficient manner. Five9 Preview Dialer allows each contact record to be automatically delivered to agents based on your outbound campaign settings, business rules and best practices. This feature enables agents to review contact details prior to placing a call, ensuring they are fully prepared before engaging the customer. The system automatically dials based on your campaign settings, and agents can optionally skip records if appropriate.
Preview dialing is ideal for contact centers that deal with complex sales. Before dialing, Five9 Preview Dialer delivers essential information to agents so they can better prepare for their next call, maximizing the chances of a positive business outcome. This functionality empowers your agents while leveraging automation, ensuring powerful customer connections.