Preview Dialer:
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Five9 Inbound Call Center Preview Dialer Screenshot

What Is a Preview Dialer?

A Preview Dialer allows each contact record to be automatically delivered to agents based on your outbound campaign settings, such as list priority and ratios. This feature enables agents to review contact details prior to placing a call, ensuring they are fully prepared before engaging the customer. The system automatically dials based on your campaign settings, and agents can optionally skip records that should not be dialed.

Preview dialing is ideal for contact centers that deal with complex sales. Before dialing, the Five9 Preview Dialer delivers essential information to agents so they can better prepare for their next call, maximizing the chances of a positive business outcome. This functionality empowers your agents while leveraging automation, ensuring powerful customer connections.

 Bar chart shows 300% increase in talk time per hour with Five9
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Inform Your Agents

The Preview Dialer allows agents to review contact history and relevant information before connecting, putting them in a better position to make the sale.

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Increase Efficiency

Using the Preview Dialer, contact centers waste less time dialing and spend more time talking to live prospects. This leads to more sales and greater revenue gains.

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Multiple Dialing Modes

Five9 offers a variety of dialing modes to suit your needs. The Dialer accounts for time zones and list penetration and can be customized to meet compliance and business needs.

Five9 is the heart of this organization. We wouldn’t be where we are without it.
Brian Ernst
CEO, Senior Health Solutions

Datasheet: Outbound Contact Center

Learn how you can leverage Five9’s advanced automated dialer technologies to boost your contact center’s productivity.

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Outbound Contact Center Features


Predictive Dialer


Power Dialer


Campaign & List Management


Data Import


Quality Management


Real-Time Recording


Cloud APIs


Web Callback


Drag & Drop Script Design


Progressive Dialer


Preview Dialer


DNC Compliance


Call Recording


Historical Reporting


Contact History Database


At-Home Agents


CRM Integrations


Dialer List Management

Make It Happen With Five9

Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.


Predictive dialing connects agents only to live prospects, maximizing calling efficiency.


Use list priorities and ratios, so your agents can focus on their most qualified leads.


Automate agent callbacks using the Disposition Timer and redial feature.


Leverage workflow rules with time-of-day triggers to manage agents and campaigns.

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Call 1-800-553-8159 for More Information