Customer Contact Centre Awards
Five9 has been recognised by leading industry publications and organisations for its innovative solutions for the contact centre and for its success as a cloud technology solution provider.
2021 Aragon Research Innovation Award for Intelligent Contact Centers
2021 Best in Biz Award Enterprise Product of the Year
2021 Best in Biz Award Executive of the Year, CEO Rowan Trollope
Five9 Named a Leader in Aragon Research Globe™ for Conversational AI
The Aragon Research Globe™ for Intelligent Contact Centers 2021
2021 Frost Radar™ Recognises Five9 as an Innovation and Growth Leader in the Latin American Cloud Contact Centre Market
Metrigy’s MetriStar Award for Workforce Optimisation Platforms
Five9 Wins Best of Enterprise Connect Award for Best Application of AI
2021 BIG Innovation Awards
Top Executive for Cloud Computing in 2020 by Stratus Awards
2020 Gartner Critical Capabilities for Contact Centre as a Service
2020 - Five9 ranked highest in CCaaS Platform, for 'North America' and 'Agile Contact Center' use cases
Innovation Award for Intelligent Contact Centre
2020 - Vendors are selected for Innovation Awards based on the innovation of their product or service
Aragon Research Women in Technology Award for Legal
2020 - Kimberly Lytikainen recognised for outstanding leadership and enabling business success
Kimberly Lytikainen of Five9 Wins 2020 Aragon Research Women in Technology Award for Legal
#1 in All—America Executive Team 2021 Midcap
2020 - Five9 is #1 in All—America Executive Team 2021 Midcap in 6 of the 8 Ranked Categories
2021 Frost Radar™ Report Rates Five9 a Leader in North American Enterprise CCaaS (ECCC)
The 2021 Frost Radar™ benchmarking report evaluates the North American CCaaS market for the enterprise, and Five9 rates among the top performers.
2021 Frost Radar™ Report Rates Five9 a Leader in North American Enterprise CCaaS (ECCC)
2020 Customer Experience Innovation Award from CUSTOMER Magazine
2020 - CUSTOMER Magazine recognized Five9 Workflow Automation for setting the standard in delivering world-class customer experiences across multiple channels
Five9 Workflow Automation: 2020 Customer Experience Innovation Award from CUSTOMER Magazine
Omdia Multichannel Cloud Contact Centre Solution Decision Matrix
2020 - Customers rated Five9 at maximum levels in product usability, ease of use, professional services and deployment time
Five9 Ranked a Leader in the Omdia Multichannel Cloud Contact Centre Solution Decision Matrix
Entrepreneur Of The Year® 2020 Northern California Award Finalist
2020 - Celebrating the unstoppable entrepreneurs whose ambitions transform our world
2019 Bay Area CFO of the Year
2019 - 14th annual CFO of the Year Awards recognises area CFOs; proceeds from the event benefit Larkin Street Youth Services
Five9 CFO Barry Zwarenstein, Wins 2019 Bay Area CFO of the Year
Five9: Named a Leader in the inaugural Aragon Research Globe for Intelligent Contact Centres
2019 – Five9 is a leader in the CCaaS space as validated by Aragon, an independent research firm founded by a Gartner Alum
Top 25 Highest Rated Public Cloud Computing Companies to Work For
News Release - 25 April 2019
Innovation Award for Intelligent Contact Centre
2018 – Leading analyst firm awards Five9 for core innovation of product and services
Five9 Wins 2018 Aragon Research Innovation Award for Intelligent Contact
News Release - 28 February 2019
Best CX Solution
2018 – Five9 recognised for AI-powered Genius solution
Five9 Brings Home “Best CX Solution” from UC Awards 18
News Release - 28 February 2019
Hot Vendor for Digital Communications
2017 – Leading analyst firm cites Five9’s omnichannel approach as differentiator
Five9 Named Hot Vendor for Digital Communications by Aragon Research
News Release - 05 October 2017
Stevie Award Winner
2017 – Five9 recognised for its innovative product offering and impressive customer base
Five9 Recognised by the Stevie Awards as a Company of the Year
News Release - 11 August 2017
Stevie Award Winner
2017 – Five9 VCC recognised for enabling companies to meet customers on their terms
Five9 Earns Stevie American Business Award for Enterprise-Grade Customer Service Technology
News Release - 06 June 2017
Stevie Award Winner
2017 – Five9 Summer Release wins the Stevie Award for Sales and Customer Service
Five9 Summer Release Wins Sales and Customer Service Award in the Contact Centre Category
News Release - 22 March 2017
TMC Labs Innovation Award
2016 – Five9 receives TMC Labs Innovation Award for improving communications technology
Five9 Summer Release Wins 2016 CUSTOMER Magazine TMC Labs Innovation Award
News Release - 01 December 2016
Customer Experience Innovation Award
2016 – Five9 honoured for setting the standard in delivering exceptional customer experiences
Five9 Summer Release Receives 2016 Customer Experience Innovation Award
News Release - 01 December 2016
Most Innovative Product of the Year - Enterprise
2016 – Five9 Summer Release recognised in the Enterprise category
Five9 honoured with the Best in Biz Award for most innovative product of the year
News Release - 01 December 2016
Frost & Sullivan Best Practices Award
2016 – Five9 honoured with the Frost & Sullivan Customer Value Leadership Award
Recognised for improving customer experience in the global cloud contact centre market
News Release - 15 September 2016
Company of the Year - Computer Software
2016 – Five9 honoured with the Stevie Award for key accomplishments made by the company since 2015.
Five9 Honoured as Stevie Award Winner in 2016 International Business Awards
News Release - 01 September 2016
Best Product or Service of the Year
2016 – Five9 honoured with Stevie Award for intuitive user interface and compelling benefits received from using the Freedom solution.
Five9 Honoured as Stevie Award Winner in 2016 International Business Awards
News Release - 29 August 2016
Software as a Service (SaaS) Award
2016 – Five9 Cloud-Based Contact Centre Technology Takes Home Top Honours for the 2016 SaaS Awards
Recognised for Positively Affecting the Customer Journey and Customer Experience
News Release - 15 August 2016
Frost & Sullivan Best Practices Award
2016 – Five9 honoured with the Frost & Sullivan Competitive Strategy, Innovation & Leadership Award
Recognised for Expansion into the Latin America Market Delivering Cloud Contact Centre Software
News Release - 13 July 2016
Stevie Award Winner
2016 – Five9 Freedom release chosen in Business-to-Business product and services category
Five9 Honoured as Stevie Award Winner in 2016 American Business Awards
News Release - 06 June 2016
BIG Innovation Award
2016 – Five9 chosen for innovative cloud software that positively affects the contact centre agent experience
Five9 Receives 2016 BIG Innovation Award
News Release - 04 February 2016
Customer Experience Innovation Award
2015 – Five9 Freedom release honoured for improving customer service technology
Five9 Receives 2015 Customer Experience Innovation Award
News Release - 17 December 2015
TMC Labs Innovation Award
2015 – Five9 Freedom Release Wins 2015 CUSTOMER Magazine TMC Labs Innovation Award
Five9 Freedom Release Wins 2015 CUSTOMER Magazine TMC Labs Innovation Award
News Release - 17 August 2015
Cloud Computing Excellence Award
2015 – TMC honoured Five9 with the Cloud Computing Excellence Award for bringing new, differentiated offerings to the cloud marketplace.
Five9 Freedom Release Wins 2015 Cloud Computing Excellence Award
News Release - 14 August 2015
Stratus Award Finalist
2015 – The Stratus Awards recognise those companies innovating in the cloud and providing offerings that are truly differentiated in the market.
Five9 Named 2015 Stratus Award Finalist for Software-as-a-Service
News Release - 22 August 2015
AlwaysOn Award
2013 – AlwaysOn named Five9 to the top 250 list of companies based on innovation, market potential, commercialisation, stakeholder value, and media buzz.
Five9 Named AlwaysOn Global 250 Top Private Companies
News Release - 24 July 2013
PACE Partners in Progress Award
2012 – The Professional Association for Customer Engagement (PACE) acknowledged Five9 as a partner in progress for its leadership in customer engagement.
Cloud Computing Excellence Award
2012 – Cloud Computing Magazine recognised Five9 for helping advance a significant, growing technology market.
Five9 Wins Cloud Computing Excellence Award
News Release - 19 December 2012
TMC Labs Innovation Award
2011 – TMC Labs named Five9 a winner of the TMC Labs Innovation Award for significant progress in the advancement of the customer relationship management (CRM) and contact centre industry.
CIS Magazine CRM Excellence Award
2011 – Customer Interactions Solutions Magazine named Five9 a CRM Excellence Award winner for its ability to help clients streamline and facilitate the flow of customer information.
Five9 Virtual Call Centre Software Receives 2011 CRM Excellence Award
News Release - 14 June 2011
Internet Telephony Magazine Product of the Year
2010 – Internet Telephony Magazine recognised Five9 as the Product of the Year for its quality and innovation in the pursuit of advancing customer interaction technology.
Five9 Receives INTERNET TELEPHONY® Magazine’s Thirteenth Annual Product of the Year Award
News Release - 08 February 2011
CIS Magazine Product of the Year Award
2010 – Customer Interactions Solutions Magazine honoured Five9 as the Product of the Year for its achievement in advancing contact centre technologies.
Five9 Receives Customer Interaction Solutions® Magazine’s 2010 Product of the Year Award
News Release - 04 January 2011
CIS Magazine Speech Technology Excellence Award
2010 – Customer Interactions Solutions Magazine gave Five9 the Speech Technology Excellence award for its Interactive Voice Response offering, noting its innovative capabilities and ability to improve the bottom line for clients.
News Release - 20 September 2010
TMC Labs Innovation Award
2010 – Customer Interaction Solutions Magazine named Five9 a recipient of the TMC Labs Innovation Award for its raw innovation, unique features, and significant contributions toward improving communications technology.
News Release - 01 September 2010
CIS Magazine CRM Excellence Award
2010 – Customer Interactions Solutions Magazine named Five9 a CRM Excellence Award winner for its innovative cloud-computing platform for call centres.
News Release - 19 April 2010
CIS Magazine CRM Excellence Award
2009 – Customer Interactions Solutions Magazine honoured Five9 with a CRM Excellence Award for helping clients substantially improved the customer interaction processes.
Five9 Receives 2009 CRM Excellence Award from Customer Interaction Solutions Magazine
News Release - 07 April 2009
Internet Telephony Magazine Product of the Year Award
2009 – Internet Telephony Magazine named Five9 the 2009 Product of the Year for its outstanding innovation.
Five9 Receives Internet Telephony® Magazine's Twelfth Annual Product of the Year Award
News Release - 22 February 2010
CIS Magazine Product of the Year Award
2009 – Customer Interaction Solutions Magazine named Five9 the Product of the Year for excellence in call centre technology.
Five9 Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine
News Release - 08 February 2010
Corporate Awards
Mike Burkland, President & CEO Wins EY Entrepreneur Of The Year
2017 – EY announced Mike Burkland, President & CEO of Five9 received the Entrepreneur Of The Year 2017 Award in the Communications category in Northern California
News Release - 26 June 2017
Deloitte’s Technology Fast 500
2012 – Five9 ranked 276th on Deloitte's 2012 Technology Fast 500.
News Release - 28 November 2012
Inc. 500 America's Fastest-Growing Private Companies
2013, 2011, 2007 – Inc. Magazine listed Five9 as one of the fastest-growing private companies in America in 2011 and 2007.
Five9 Named to Inc. Magazine’s List of America’s Fastest Growing Private Companies
News Release - 20 September 2013
Five9 Named to Inc. Magazine’s Fifth Annual List of America’s Fastest-Growing Private Companies
News Release - 01 September 2011
Five9 Named to the 2007 Inc. 500 List
News Release - 28 August 2012
San Francisco Business Times—Fastest-Growing Companies in the Bay Area
2013, 2012, 2011, 2010 – Five9 was named one of the fastest-growing private companies in the San Francisco Bay Area.
News Release - 16 December 2013
Five9 Named One of the Top 100 Fastest-Growing Private Companies in the San Francisco Bay Area
News Release - 14 November 2012
Five9 Named One of the Top 100 Fastest-Growing Private Companies in the San Francisco Bay Area
News Release - 25 October 2010
San Francisco Business Times—Largest Bay Area Software Companies
2011 – Five9 was included in the San Francisco Business Times list of largest Bay Area software companies.
Five9 Selected For List of Largest Bay Area Software Companies
News Release - 05 April 2011
