Customer Contact Center Awards

Two Decades of Accolades

Woman talking on the phone with a customer service representative

Our Recognition:

Consistency Never Stops

Five9 has been recognized by leading industry analysts and organizations for its innovative
solutions for the contact center and for its success as a cloud technology solution provider.

2022 Opus Research Decision Makers' Guide to Enterprise Intelligent Assistants Names Five9 a Leader

Five9 Intelligent Virtual Agent has been named a leader in the 2022 Opus Research “Decision Makers' Guide to Enterprise Intelligent Assistants.” Five9 is the only contact center provider featured in the report and received top recognition among Voice-First Assistance providers for its market presence, product flexibility, and company vision.

2021 Aragon Research Innovation Award for Intelligent Contact Centers

Five9 has been named a winner of the 2021 Aragon Research Innovation Award for Intelligent Contact Centers. This is the fourth consecutive year Five9 has received an Aragon Innovation Award, which recognizes providers leveraging technology to adapt as markets change and actively inform how their markets will evolve.

Five9 Named a Leader in Aragon Research Globe™ for Conversational AI

Aragon Research analyzed 22 conversational AI vendors and evaluated their strategy, performance, and reach. Five9 emerged as a leader, noted for its strength in omnichannel, seamless handoff between bots and live agents, and App Marketplace.

2021 Frost Radar™ Report Rates Five9 a Leader in North American Enterprise CCaaS (ECCC)

The 2021 Frost Radar™ benchmarking report evaluates the North American CCaaS market for the enterprise, and Five9 rates among the top performers.

2021 Frost Radar™ Recognizes Five9 as an Innovation and Growth Leader in the Latin American Cloud Contact Center Market

The benchmarking report identified Five9 as a top performer in the region, noting its people, platform, delivery, and flexibility as key drivers of success.

DMG Consulting Rates Five9 Highest in Overall Vendor Satisfaction

Garnering the highest ratings in vendor satisfaction, product features, platform features, and workforce optimization (WFO), Five9 received the highest overall vendor satisfaction score in the DMG Consulting 2021/2022 Cloud-Based Contact Center Infrastructure Product and Market Report. Five9 earned 33 perfect scores out of a possible 34, demonstrating high achievement based on satisfaction ratings from customers in various categories.

Metrigy's MetriStar Award for Workforce Optimization Platforms

Out of 19 WFO providers evaluated as part of Metrigy's global 2021-22 Workforce Optimization and Engagement research study, Five9 was one of only three providers to earn the MetriStar Top Provider award.

Five9 Wins Best of Enterprise Connect Award for Best Application of AIFive9 Named a Certified Transparent Company by Transparency Global

Five9 was recognized for Five9 Inference Studio 7, the low code/no code development platform that makes it easier to build and manage intelligent virtual agents (IVAs) for the contact center and beyond. The Best of Enterprise Connect Awards Program recognizes excellence and innovation in the enterprise communications and collaboration industry. Judges vetted more than 30 entries with a focus on factors including technology advancement, innovation, and business impact.

Brandon Hall Group Excellence in Technology Award for Best Advance in AI for Business Impact

Brandon Hall Group operates the longest running awards program in Human Capital Management and identified Five9 Agent Assist as a top performer. The awards were judged by a panel of veteran, independent senior industry experts and Brandon Hall Group senior analysts and executives, who evaluated entries based upon unique differentiators, value proposition and measurable results.

Glassdoor Best Places to Work 2022

Five9 has been awarded a Glassdoor Employees' Choice Award, recognizing the Best Places to Work in 2022. This award reflects Five9's high employee satisfaction regarding key aspects like culture, opportunities, values, and diversity.

2022 Golden Bridge Business and Innovation Award

The Globee Golden Bridge Awards program honors the world's best in organizational performance, based on an evaluation of characteristics like services, innovation, and customer satisfaction. Over 100 expert judges from across the world participated in the awards, recognizing Five9 for strong performance in Cloud Computing/SaaS Innovation.

2022 Globee Disruptor Award

Five9 was recognized with a Gold Globee in the second annual Disruptor Awards, which highlight the success of technologies and solutions that supplement consumer experience. Disruptor companies like Five9 are selected for their ability to innovate the industry with unique solutions and modern tools that enhance the customer experience.

2022 Globee Information Technology World Award for Hot Company of the Year

The Globee Information Technology World Awards® recognize IT and cyber security vendors that lead in innovation with their products, services, and solutions. Over 170 expert judges evaluated the award entries, and Five9 received a Silver Globee for Hot Company of the Year, based on the success of its AI solutions in customer engagement.

Best Workplaces in the Bay Area 2022

Great Place to Work and Fortune Magazine have recognized Five9 among the 2022 Best Workplaces in the Bay Area, ranking Five9 at 19th place on the annual list. Great Place to Work holds America's largest ongoing annual workforce study of over 1 million employee survey responses and data from companies representing more than 6.1 million U.S. employees. This award was based on the survey results which indicated 95% of employees said Five9 is a great place to work.

2021 Best in Biz Award Enterprise Product of the Year

Best in Biz Awards is the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America. The Five9 Intelligent Cloud Contact Center addresses the needs of large enterprises, providing digital engagement, analytics, workflow automation, workforce optimization, and practical AI to reimagine their customer experiences.

2021 Best in Biz Award Executive of the Year, CEO Rowan Trollope

Best in Biz Awards is the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America. Under Trollope's leadership, Five9 overcame challenges to gain recognition as both a preeminent cloud contact center and enterprise solution, achieving a series of record-breaking earnings reports.

2021 BIG Innovation Awards

2021 BIG Innovation Awards 2021 - Five9 Agent Assist and Inference Studio Platform Win 2021 Big Innovation Awards

Top Executive for Cloud Computing in 2020 by Stratus Awards

2020 - Rowan Trollope Named Top Executive for Cloud Computing in 202 by Stratus Awards.

Innovation Award for Intelligent Contact Center

Five9 Wins 2020 Aragon Research Innovation Award for Intelligent Contact Centers for the Third Year in a Row

Aragon Research Women in Technology Award for Legal

Kimberly Lytikainen of Five9 Wins 2020 Aragon Research Women in Technology Award for Legal

#1 in All—America Executive Team 2021 Midcap

Institutional Investor Ranks Five9 CEO, CFO and Investor Relations #1 in All-American Executive Team 2021 Midcap in 6 of the 8 Ranked Categories

2020 Customer Experience Innovation Award from CUSTOMER Magazine

Five9 Workflow Automation: 2020 Customer Experience Innovation Award from CUSTOMER Magazine

Omdia Multichannel Cloud Contact Center Solution Decision Matrix

Five9 Ranked a Leader in the Omdia Multichannel Cloud Contact Center Solution Decision Matrix

Entrepreneur Of The Year® 2020 Northern California Award Finalist

EY Announces Rowan Trollope of Five9 as an Entrepreneur Of The Year 2020 Northern California Award Finalist

2019 Bay Area CFO of the Year

Five9 CFO Barry Zwarenstein, Wins 2019 Bay Area CFO of the Year

Innovation Award for Intelligent Contact Center

Five9 Wins 2018 Aragon Research Innovation Award for Intelligent Contact

Best CX Solution

Five9 Brings Home “Best CX Solution” from UC Awards 18

Hot Vendor for Digital Communications

Five9 Named Hot Vendor for Digital Communications by Aragon Research

Stevie Award Winner

Five9 Recognized by the Stevie Awards as a Company of the Year

Stevie Award Winner

Five9 Earns Stevie American Business Award for Enterprise-Grade Customer Service Technology

Stevie Award Winner

Five9 Summer Release Wins Sales and Customer Service Award in the Contact Center Category

Mike Burkland, President & CEO Wins EY Entrepreneur Of The Year

EY Announces Mike Burkland of Five9 Named Entrepreneur Of The Year 2017 Award Winner in Northern California

TMC Labs Innovation Award

Five9 Summer Release Wins 2016 CUSTOMER Magazine TMC Labs Innovation Award

Customer Experience Innovation Award

Five9 Summer Release Receives 2016 Customer Experience Innovation Award

Most Innovative Product of the Year - Enterprise

Five9 honored with the Best in Biz Award for most innovative product of the year

Frost & Sullivan Best Practices Award

Recognized for improving customer experience in the global cloud contact center market

Company of the Year - Computer Software

Five9 Honored as Stevie Award Winner in 2016 International Business Awards

Best Product or Service of the Year

Five9 Honored as Stevie Award Winner in 2016 International Business Awards

Software as a Service (SaaS) Award

Recognized for Positively Impacting the Customer Journey and Customer Experience

Frost & Sullivan Best Practices Award

Recognized for Expansion into the Latin America Market Delivering Cloud Contact Center Software

Stevie Award Winner

Five9 Honored as Stevie Award Winner in 2016 American Business Awards

BIG Innovation Award

Five9 Receives 2016 BIG Innovation Award

Cloud Computing Excellence Award

Five9 Freedom Release Wins 2015 Cloud Computing Excellence Award

Stratus Award Finalist

Five9 Named 2015 Stratus Award Finalist for Software-as-a-Service

Customer Experience Innovation Award

Five9 Receives 2015 Customer Experience Innovation Award

TMC Labs Innovation Award

Five9 Freedom Release Wins 2015 CUSTOMER Magazine TMC Labs Innovation Award

Corporate Awards

Mike Burkland, President & CEO Wins EY Entrepreneur Of The Year

EY Announces Mike Burkland of Five9 Named Entrepreneur Of The Year 2017 Award Winner in Northern California

Deloitte's Technology Fast 500

Five9 Named One of the Fastest-Growing Technology Companies in North America on Deloitte's 2012 Technology Fast 500™

Inc. 500 America's Fastest-Growing Private Companies

Five9 Named to Inc. Magazine's List of America's Fastest Growing Private Companies (2013)