Agents have a lot of tasks to keep track of while doing their jobs. An omnichannel world can have them answering emails one minute and taking calls the next. They have to record each customer interaction in the customer system of record and do wrap-up work. And these are just a few of the tasks. With Five9 Agent Desktop your agents can use a single screen to do their job. No need to tab back and forth between applications—everything is right there.Get in Touch
Five9 Agent Desktop provides a simple, user-friendly agent interface with all the essential tools to create personalised customer experiences. The cloud-based solution is ready to turn on and use so your team can make an impact right away.
With integration to the most popular CRMs Agent Desktop provides agents with a complete view of the customer journey and timely information when customers call the contact centre. This empowers the agent to provide extraordinary customer experiences.View a Demo
With Five9 Agent Desktop Plus your agents use a single screen to do their job so they can focus on the customer, not on their desktop.
Whether you deploy Five9 Agent Desktop Plus or a pre-built CRM integration, you get the same underlying technology to empower your agents to deliver exceptional customer service.
The Five9 Agent Desktop Toolkit provides a rich, extensive framework of REST APIs, reference UIs, and other tools to embed agent functionality in custom or other CRM systems.
Increase agent productivity and improve performance by unlocking WFO functionality within Five9 Agent Desktop Plus. Give agents seamless access to view schedules and adherence, request time off, review evaluations, and more without having to leave their desktop app.
COO, Set Financial Corporation
Set agents up for success with a full picture of the customer journey and critical notifications based on consumer behaviour.Download the Data Sheet
Watch a demo of Five9 Agent Desktop Plus, to see how Five9 enables businesses to contact the right customers at the right time.Watch the Video
We have robust pre-built integrations with leading CRM solutions like Salesforce, ServiceNow, Microsoft, Oracle, and Zendesk.Download the Whitepaper
Connect to customers and solve their problems the first time.Customer Experience
Empower your agents so they can focus on delivering a more human experience.Agent Empowerment