Five9 Agent Desktop Plus
The role of a contact center agent has evolved drastically over the years with the addition of communication channels – email, chat, SMS, social, and even video. Agents must now handle and manage the omnichannel experience customers are expecting. With Five9 Agent Desktop Plus, agents are equipped to provide more personalized customer service by understanding customers’ journey and history prior to their current interaction, while meeting them on their channel of choice.
Read this data sheet to learn:
- How Five9 Agent Desktop Plus provides agents with a single, intuitive desktop experience
- What channels are available for agents for quick and successful resolution
- How to put the focus back on what matters the most – the customer
