An IT Checklist for Cloud-Based Contact Centers

The task of moving from an on premises contact center to a cloud-based solution isn’t easy. When researching potential vendors, it can be difficult to figure out who can deliver product features, capabilities, professional services, and support at the level you need and at a reasonable price. In addition, you need to check each vendor’s claims about how reliable and secure their solution is.

Read this white paper to learn:

• The top ten things you should ask a cloud contact center provider when you’re evaluating their solutions from an IT perspective
• How to compare reliability claims, including uptime and availability
• Redundancy factors to consider
• Why flexibility and security matter and how to compare providers’ claims