Create a single, powerful multichannel customer experience. Five9 easily connects to Oracle Service Cloud, allowing you to keep clients happy—and improve your bottom line.
Maximize Every Contact
The integration of Oracle Service Cloud with the industry-leading Five9® cloud contact center technology creates a powerful, flexible customer service platform. Together, Oracle and Five9 allow you to easily maximize every customer interaction. By combining both technologies, organizations can provide the kind of customer experience that sets them apart from competitors, while lowering costs and increasing efficiency.
How it works
The Five9 Adapter for Oracle Service Cloud is a prebuilt integration that connects the Oracle Service Cloud with Five9 cloud contact center capabilities, giving companies that rely on Oracle Service Cloud the ability to interact with customers via calls, emails, and web chats from one desktop, and capture conversations with greater ease and speed. Embedded into the Oracle Service Cloud Media Bar, agents can access the softphone telephony, email, and chat toolbar, with all interaction controls inside the Oracle Service Cloud desktop.