Training Programs for your Five9 Cloud Contact Center
Five9 University Builds a Foundation for Success
The Five9 University training program covers key capabilities of the Five9 Intelligent Cloud Contact Center solution. The program offers training in delivery modes suitable to your organization’s learning needs – from basic self-help overviews to advanced, interactive instructor-led classes.
Through Five9 University users can hone their skills and become subject matter experts in operating the Five9 solution.
Five9 University: A Total Training Program
Online training is a suite of eLearning training videos covering core applications and integrations. The content is comprised of short modules categorized by role and function allowing you to quickly find topics or view courses from beginning to end. The online training includes Administrator assessment exams to test your Five9 knowledge.
Training webinars cover introductory content for learners who need a quick overview or as a lead-in to more advanced training. Participate with access to a trainer in group sessions where questions are encouraged.
Instructor-Led Training Courses
Take your training and contact center to the next level by attending instructor-led training classes. The interactive, hands-on approach helps solidify concepts and learn the practical how-to that you need to maximize your Five9 solution.
We will work with you to define a custom curriculum for on-site or remote delivery. Or, setup a standard instructor-led class dedicated to your employees.
Now more than ever, the contact center is the front door for many businesses.
At Five9, we are on a mission to help transform your contact center to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.