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Power Dialer:
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What Is a Power Dialer?

A power dialer is an automated telephone dialing system that connects prospects with agents more efficiently by allowing agents to focus on live connections instead of manual dialing. A power dialer differs from a progressive or predictive dialer in that it utilizes a manually-configured calls-to-agent ratio. When an agent becomes available, the system automatically dials the next contacts based on that ratio. With this setting, the contact center is given ultimate control over the automatic dialing rates.

By automating outbound dialing, the Five9 Power Dialer maximizes the amount of time agents spend talking to real prospects and customers. The Power Dialer is especially useful when a contact center has a small number of sales executives and a large number of prospects. You can throttle dialing rates up or down by choosing between PredictiveProgressive, and Power dialing modes. In addition, Five9 offers time zone rules along with vertical and list dialing features, so you can customize dialing behavior to your compliance and business needs.

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Take Full Control

The Power Dialer allows you to manually set a calls- to-agent ratio, so you can take advantage of automated dialing benefits while retaining control over dialing rates.

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Increase Efficiency

Using the Power Dialer, contact centers waste less time dialing and spend more time talking to live prospects. This leads to more sales and greater revenue gains.

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Multiple Dialing Modes

Five9 offers a variety of dialing modes to suit your needs. The Dialer accounts for time zones and list penetration and can be customized to meet compliance and business needs.

With Five9, we can do with 10 people what others do with 25. It does everything we ever wanted it to do, and it is very simple to use.
Brian Ernst
CEO, Senior Health Solutions

Datasheet: Outbound Contact Center

Learn how you can leverage Five9’s advanced automated dialer technologies to boost your contact center’s productivity.

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Outbound Power Dialer Features

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Predictive Dialer

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Power Dialer

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Campaign & List Management

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Data Import

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Quality Management

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Real-Time Recording

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Cloud APIs

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Web Callback

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Drag & Drop Script Design

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Progressive Dialer

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Preview Dialer

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DNC Compliance

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Call Recording

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Historical Reporting

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Contact History Database

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At-Home Agents

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CRM Integrations

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Dialer List Management

Make It Happen With Five9

Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.

Prospecting

Predictive dialing connects agents only to live prospects, maximizing calling efficiency.

Qualifying

Use list priorities and ratios, so your agents can focus on their most qualified leads.

Nurturing

Automate agent callbacks using the Disposition Timer and redial feature.

Converting

Leverage workflow rules with time-of-day triggers to manage agents and campaigns.

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Call 1-800-553-8159 for More Information