What Is the Telephone Consumer Protection Act (TCPA)?
The FTC and FCC have instituted specific telemarketing and consumer privacy regulations, including the Telephone Consumer Protection Act (TCPA). These regulations place specific restrictions on automated dialing to mobile phone numbers. In response to the July 10, 2015 FCC ruling, Five9 worked with its outside legal counsel and a third-party TCPA compliance vendor to develop Five9 Manaual Touch Mode to help customers comply with the latest TCPA regulations.
Specifically designed for TCPA, Five9 TCPA Manual Touch Mode is hosted on a completely separate server, removing any “capacity” to auto dial from this system. As an additional safeguard, when using manual touch mode, agents are required to manually initiate the call. This solution gives companies the tools they need to stay compliant and dial with confidence and still manage successful outbound calling campaigns.