Five9 TCPA Manual Touch Mode: Comply with TCPA Regulations

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What Is the Telephone Consumer Protection Act (TCPA)?

The FTC and FCC have instituted specific telemarketing and consumer privacy regulations, including the Telephone Consumer Protection Act (TCPA). These regulations place specific restrictions on automated dialing to mobile phone numbers. In response to the July 10, 2015 FCC ruling, Five9 worked with its outside legal counsel and a third-party TCPA compliance vendor to develop Five9 Manual Touch Mode to help customers comply with the latest TCPA regulations.


Specifically designed for TCPA, Five9 TCPA Manual Touch Mode is hosted on a completely separate server, removing any “capacity” to auto dial from this system. As an additional safeguard, when using manual touch mode, agents are required to manually initiate the call. This solution gives companies the tools they need to stay compliant and dial with confidence and still manage successful outbound calling campaigns.

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DNC Compliance

Five9 integrates with third-party scrubbing services to verify your dialing lists against “Do Not Call” lists.

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Up-To-Date Technology

Five9 works with outside legal counsel and third- party TCPA compliance vendors to ensure consistent compliance with the latest regulations. You’ll have experts on your side.

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Balanced Approach

Experts have evaluated Five9 TCPA Manual Touch Mode as providing “the industry with a balance of functionality, reporting, and Automated Telephone Dialing System (ATDS) risk mitigation.”

The Five9 solution has allowed us to be compliant and adhere to FCC dialing-to-cellphone rules.
Matt Zemon
President & CEO, American Support

Datasheet: Five9 TCPA Manual Touch Mode

Learn how you can leverage Five9’s TCPA Manual Touch Mode to comply with dialing regulations and dial with confidence.

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Outbound Contact Center Features


Automated Dialer Technologies: Predictive Dialer, Power Dialer, Progressive Dialer, Preview Dialer


Campaign & List Management


CTI Screen Pop


CRM Integrations: Salesforce, ServiceNow, Microsoft, Oracle, NetSuite, Zendesk


Web Callback


Agent Scripting


Real-Time DNC List Management


FTP Data Import


Outbound Call Priority


Disposition Timers & Redials


Answering Machine Detection


Automatic Voicemail Laydown


Timezone Rules Dialing


Vertical Dialing Mode


List Penetration Dialing Mode


Local Caller ID


Quality Monitoring


Voice Recording


Standard & Custom Reports


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Why Choose Five9

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Integrate with all the leading CRM packages.

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All you need is a computer, a headset, and Internet.

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