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Progressive Dialer:
Increase Agent Talk Time

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What Is a Progressive Dialer?

A progressive dialer is an automated telephone dialing system that only connects agents to calls answered by a live person. In Progressive Mode, the dialer runs through your calling lists across multiple campaigns at the pace of your operations. The system automatically paces dialing based on recent abandonment rates and only dials when an agent becomes available.

Using the Progressive Dialer, contact centers can experience the productivity benefits of automatic dialing while ensuring each connected outbound call is delivered to an available agent. Only dial when agents are ready, ensuring an increase in contact rates and a decrease in abandoned call rates.

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Always Be Connecting

Avoid dead ends like busy signals, answering machines, and disconnected numbers, while limiting dropped calls by dialing only when your agents become available.

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Increase Efficiency

Using the Progressive Dialer, contact centers waste less time dialing and spend more time talking to live prospects. This leads to more sales and greater revenue gains.

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Multiple Dialing Modes

Five9 offers a variety of dialing modes to suit your needs. The Dialer accounts for time zones and list penetration and can be customized to meet compliance and business needs.

Since switching to Five9, we have experienced a 160% increase in contacts per hour.
Matt Zemon
President and CEO, American Support

Datasheet: Outbound Contact Center

Learn how you can leverage Five9’s advanced automated dialer technologies to boost your contact center’s productivity.

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Outbound Contact Center Features

Predictive Dialer

Power Dialer

Campaign & List Management

Data Import

Quality Management

Real-Time Recording

Cloud APIs

Web Callback

Drag & Drop Script Design

Progressive Dialer

Preview Dialer

DNC Compliance

Call Recording

Historical Reporting

Contact History Database

At-Home Agents

CRM Integrations

Dialer List Management

Make It Happen With Five9

Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.

Prospecting

Predictive dialing connects agents only to live prospects, maximizing calling efficiency.

Qualifying

Use list priorities and ratios, so your agents can focus on their most qualified leads.

Nurturing

Automate agent callbacks using the Disposition Timer and redial feature.

Converting

Leverage workflow rules with time-of-day triggers to manage agents and campaigns.

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Call 1-800-553-8159 for More Information