Alicia Smith

Customers repeating themselves illustration

Why Do Customers Keep Repeating Themselves and What Is It Costing Your Business?

Customers repeating themselves is an age-old problem, but still a pressing one for CX leaders today. Learn why it happens and how to fix it.

Alicia Smith Director, Content Strategy

Alicia Smith is a content strategist with 20+ years of B2B technology marketing experience, specializing in AI, customer experience, messaging strategy, and thought leadership that helps organizations communicate innovation with clarity.

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