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Matt McGinnis

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2025 CX Study: Meeting Rising Customer Expectations

The 2025 CX Study reveals that while AI enhances speed, customers still value human support. Businesses must balance both to meet rising expectations.
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Five9 logo over a blue background with "CRN Products of the Year 2025" award text.

Five9 Celebrates CRN 2025 Products of the Year Awards

I'm thrilled to share that Five9 has been recognized in CRN's 2025 Products of the Year Awards. Our Agentic CX platform took home the Overall Category Winner in Unified Communications and Collaboration, along with winning both subcategory awards for Technology and Revenue and Profit. This recognition represents a pivotal moment for Five9 and validates our bold commitment to leading the agentic AI revolution in customer experience.

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