Five9 Celebrates CRN 2025 Products of the Year Awards

I'm thrilled to share that Five9 has been recognized in CRN's 2025 Products of the Year Awards. Our Agentic CX platform took home the Overall Category Winner in Unified Communications and Collaboration, along with winning both subcategory awards for Technology and Revenue and Profit. This recognition represents a pivotal moment for Five9 and validates our bold commitment to leading the agentic AI revolution in customer experience.

CRN's Products of the Year Awards are among the most respected recognitions in the channel. They celebrate innovation that truly moves the needle—products that solve real business problems, drive meaningful outcomes, and capture the imagination of partners and customers alike. To earn the overall category winner, plus sweep both subcategories, speaks volumes about where the market is heading and Five9's position at the forefront of this transformation.

Why Agentic CX Stands Out

The timing of this recognition couldn't be more significant. We're at an inflection point in customer experience. Traditional IVAs have long been constrained by scripted flows, limited intelligence, and lengthy deployment cycles. Agentic CX changes everything.

Powered by Five9 Genius AI, Agentic CX enables enterprises to deploy intelligent AI Agents that reason, decide, and act—while staying fully accountable. Unlike bolt-on solutions, our AI Agents are deeply integrated into the Five9 platform, working seamlessly with human agents and ensuring every handoff happens with full context. This architectural difference is a business game changer.

AI Agents handle complex, multi-step interactions that would traditionally require human involvement, dramatically reducing handling time and escalations. Deployment happens in hours, not months. Containment rates soar while operational costs plummet. And customers? They get faster resolutions without sacrificing human touch.

It's More Than Innovation—It’s Enterprise Ready AI

Agentic CX isn't just innovative; it's enterprise ready. We recognized early that agentic AI introduces new risks—hallucinations, prompt injection attacks, and data governance challenges. That's why we built AI Trust & Governance directly into the platform.

With features like hallucination detection, prompt monitoring, and real-time reporting dashboards, enterprises gain unprecedented visibility and control over their AI operations. This is the kind of guardrail that transforms agentic AI from a promising experiment into a trusted, scalable business solution.

A Win for Partners and Customers

This award reflects something larger than a single product launch. It represents the collective momentum of our entire ecosystem. Our partners recognized the market shift early. Our customers embraced innovation while managing risk. And our team executed with precision to deliver a product that meets both needs.

The revenue and profit recognition is particularly meaningful. It signals that Agentic CX isn't just innovative—it's driving measurable, tangible business results. Our partners are seeing strong attach rates. Customers are seeing rapid ROI. The market is responding.

What's Next

As we celebrate this recognition, we're not slowing down. Agentic CX is just the beginning. Throughout 2025, we'll continue to advance AI capabilities, deepen trust and governance features, and expand use cases across verticals. Our vision remains clear: help enterprises scale service and reduce costs while delivering the kind of customer experiences that build lasting loyalty.

To our partners who championed this product and drove customer adoption—thank you. To our customers who trusted us to reimagine what's possible in their contact centers—thank you. To our team who built this with passion and precision—this is your award, too.

The agentic AI revolution in customer experience is here. And Five9 is leading the way.

Ready to transform your customer experience? Discover how Agentic CX can drive measurable outcomes for your business. Learn more about Five9 Agentic CX.