Five9 has been named a Leader in the 2026 Gartner® Magic Quadrant™ for Contact Center as a Service for the ninth time

To our customers, thank you for trusting us with your customer relationships and for challenging us to keep improving. Your feedback, expectations and willingness to build with us shape where we go next.  

To our partners, thank you for the expertise and commitment you bring to our customers. You help connect technology to the realities of each business and turn possibilities into working solutions.  

And to our Five9ers, thank you for the work behind every interaction: building the platform, supporting our customers and solving problems together. There is a lot of work behind our success, and I’m proud of the team doing it.  

What we believe matters for customers  

The platform is what makes AI real.  

An AI demo can show what’s possible. Putting it to work in a contact center takes connected data, systems, workflows and people. When a customer moves from self-service to a human agent, the context needs to move with them. When AI takes action, that action needs clear boundaries. Five9 brings those pieces together so customers can move from individual AI capabilities to a CX operation that works together.  

The hardest conversations need a foundation you can trust.  

When an issue is urgent, complex or personal, customers still pick up the phone. The quality of that conversation matters—and so does everything supporting it. Five9 has been building mission-critical cloud voice since 2001. That experience shapes how we connect customers with the right help, keep conversations moving and bring AI and people together when judgment matters.  

Intelligence needs to help while the conversation is happening.  

People bring judgment, empathy and experience. AI brings the ability to find patterns, surface information and help move work forward. The value comes from helping people and AI work together to resolve what the customer needs.  

That’s the idea behind Humantic CX. Five9 brings interaction intelligence into the moment so people and AI can work with the context of the conversation. What a customer has already explained should inform what happens next. What your team learns from those conversations should help improve the experience over time. Models will evolve; the understanding you build of your customers is what makes that intelligence valuable to your business.  

Your stack should stay yours.  

Customers have already invested in systems and tools that work for them. Their next step should build on those investments. Five9 is open by design, supporting connections across CRM, workforce engagement management and AI models. We believe openness should give customers meaningful choice: keep what works, add what they need and adapt as their business changes.  

These are the priorities we continue to build around: a connected operation, dependable voice, intelligence that helps people act and the freedom to choose.  

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