Jay Lee

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AI Was Supposed to Shrink the Contact Center. Muse Just Showed Why It Won't.

AI & Automation
AI Agent
Contact Center Management

Meta's Muse shows AI adds contact volume and still needs people. Get 3 steps to plan for volume, design AI handoffs, and update your CX metrics.

Jay Lee Chief Marketing and Growth Officer

Jay H. Lee is Chief Marketing and Growth Officer at Five9. Formerly CMO at Icertis and Avalara, he builds data-driven go-to-market engines that drive sustained growth.

Five9 recognized as a leader in the 2023 Gartner Magic Quadrant(TM) for CCaaS.

Five9 has been named a Leader in the 2026 Gartner® Magic Quadrant™ for Contact Center as a Service for the ninth time

Customer Experience (CX)
AI & Automation
Contact Center Management

Five9 is named a Leader in the 2026 Gartner® Magic Quadrant™ for CCaaS for the ninth time. See what sets our platform apart.

Jay Lee Chief Marketing and Growth Officer

Jay H. Lee is Chief Marketing and Growth Officer at Five9. Formerly CMO at Icertis and Avalara, he builds data-driven go-to-market engines that drive sustained growth.

AI Was Supposed to Shrink the Contact Center. Muse Just Showed Why It Won't.

Five9 has been named a Leader in the 2026 Gartner® Magic Quadrant™ for Contact Center as a Service for the ninth time

Call 1-800-553-8159 to learn more about Five9