Deliver a more human experience byempowering your agents with all the tools they need.
The Five9 Intelligent Cloud Contact Centre empowers agents in Canada to focus on customers and delivering exceptional service by connecting the touch points of a customer journey across time and channels. Relieving them from focusing on the technology enabling their interactions and channels.
Our platform enables organisations and agents to be more empathetic than ever before.
By eliminating the distractions involved in switching between applications and searching for information, agents are freed up to display their empathy and have positive interactions that build customer trust and loyalty. Equip agents with the powerful tools they need to provide the personalized assistance customers demand.
The NexRep contact centre is different from other contact centres in that one hundred per cent of our agents are virtualised at home and we're able to route contacts – whether it be voice, emails, chats, SMS, or even social media – through the cloud directly to the homes of our agents.