Our platform enables organisations and agents to be more empathetic than ever before.
By utilising agent performance to eliminate the distractions involved in switching between applications and searching for information, agents are freed up to display their empathy and have positive interactions that build customer trust and loyalty. Equip agents with the powerful tools, as well as cloud contact and call center software, they need to provide the personalised assistance customers demand.
Empower Your Agents
Collect the information, ID the caller, and drive intent that agents need to more effectively manage every interaction.
IVR
Integrate easily with other systems, including CRMs, to route the call to the best skilled agent, to determine customer intent, and present customer information.
IVA
Use advanced customer intention identification and speech-based self-service to make it easier for customers to get support through your automated system.
Digital Engagement
Utilise all the digital channels your customers want by designing a customer workflow from self-service to disposition.
Routing
Set up skills-based routing flows and rules that leverage data, service context, and customer intent.
CRM
Leverage pre-built integrations with every leading CRM solution to empower agents with the customer data they need on their desktop.
Unified Communications
Enable agents to improve first contact resolution by easily engaging subject matter experts for assistance with pre-built integrations.
Agent Desktop
Provide agents with a complete picture of the customer's context, history and journey across all communication channels.
Agent Assist
Guide agents to scripted responses, valuable information, and other personalised help using AI-driven assistance.
The NexRep contact centre is different from other contact centres in that one hundred per cent of our agents are virtualised at home and we're able to route contacts – whether it be voice, emails, chats, SMS, or even social media – through the cloud directly to the homes of our agents.
Teddy Liaw
CEO, NexRep
Five9 business applications help you meet your customers where they are and deliver a more human experience.
Business Agility
Streamline contact centre operations and provide exceptional customer experiences.
Customer Experience
Exceed your customers’ expectations on their channel of choice.
