End Customer Frustration with Contact Database Software
Five9 is built to ensure that call centers of all sizes can retain customer contact information and avoid customer frustration through a contacts database. Whether your call center is inbound, outbound, or blended, the Five9 Virtual Call Center Suite includes a database of contacts for your company that all agents can access and update as they interact with your customers using our contact database software. Each call for a contact is readily available, along with any call notes entered by the agent from the contact management database. Agents can look up contacts, view recent contacts, add scheduled callbacks, and click to dial the customer directly from their contact info, accessed through the contact database management software.
With the Five9 Contact History Database, you will ensure that every interaction with your customers is captured and available for every agent in your call center. Your agents will be more productive, and your customers will be more satisfied with their call center experience. Our online contact database empowers your agents with the right information to make your customers feel appreciated. Call us today and put all of the relevant customer information at your agents’ fingertips when they deliver the call.