Skip to main content

Jonathan Rosenberg

Image
Female agent staring at computer.

Four Safe Applications Of Generative AI In The Contact Center

The following post was originally published by Forbes Technology Council, authored by Jonathan Rosenberg. Pioneer in the telecommunications industry with over 25 years of experience, Jonathan Rosenberg is currently the CTO and Head of AI at Five9.
Image
Gold fireworks in the sky

Forget 2025 — Here Are My Top Predictions for CX in 2030

December is a time of relaxation, holidays, and family. It is a time of snow (for some) and some good food and drink. And of course — it is time for predictions! December is when pundits, analysts, influencers, executives and marketeers all come out with their views on what the future holds in 2025.  

Image
Voice AI Agents with composite images and charts

The Missing Data Layer for Agentic AI — and Why It Comes from Humans

Every executive on earth is asking the same question right now: how do we deploy AI agents? Very few are asking the question that actually determines the answer: where will the training data come from?  

Call 1-800-553-8159 to learn more about Five9