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Jonathan Rosenberg

GenAI

Contextual Data: The New Gold in the Era of Generative AI

Generative AI requires contextual data to perform its tasks effectively. Five9 has introduced GenAI Studio, a platform designed for building generative AI-powered contact centers, reflecting the evolving nature of data needs in AI applications.
Jonathan Rosenberg
Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

Five9's Genius AI Process

Five9 Genius AI Strategy Tenets: Future-Proofing Your Contact Center 

With every CX software vendor talking about AI, it is becoming increasingly hard to understand the differences between them. Here at Five9, we believe our differentiation lies with our unique end-to-end process – called the Genius AI Process – which you can read more about here.

Jonathan Rosenberg
Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

AI Blog Post

Tailoring Generative AI: Making AI Work for Your CX 

The Five9 Genius AI process has four steps: 1. Listen, 2. Analyze, 3. Tailor, and 4. Apply. Each of these phases is accomplished through a combination of technologies in the Five9 Intelligent CX Platform, and our experts help customers use these technologies to accomplish their goals. The part of this process that I am most excited about is Tailor.
Jonathan Rosenberg
Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

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