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Dreamforce 2017 for Kids of All Ages

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I chuckled and said, “If you think that’s cool, check out what Five9 is doing for Dreamforce….”

Brian Schnack Senior Director, Product Management, CRM and Partner Ecosystem

Brian Schnack is an Iowa-born friend, parent, spouse, rugby teammate, and product manager. He attended West Point (where he moved fast and broke things), graduated from the University of Iowa, and ultimately moved to Santa Cruz. Brian has 20+ years’ experience designing and product managing the world's leading CRM- and Contact Center solutions.

Five9 Leading the Way at Dreamforce 2017

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If you’re attending Dreamforce in San Francisco, Five9 would love to meet with you.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

5 Tips For IQPC Call Center Week 2017

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Summer is officially here and the Five9 team is headed to sunny Las Vegas for IQPC Call Center Week, June 27-30.

Five9

5 Things To Do During ICMI Contact Center Conference 2017

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Five9 is looking forward to sponsoring this year’s ICMI event to help you discover tips, tricks, and best practices

Five9

My Highlights from Oracle Modern CX 2017 - This Year Vs. Last Year

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Customer Experience topics were discussed last week while I was at Oracle Modern CX Conference

Five9

Real-Time Resolution for the Modern Contact Center

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How can businesses provide a great customer engagement experience that lets customers know that they are truly valued and that their time is respected?

Blair Pleasant

Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of ucstrategies.com, an industry resource on the growing UC arena. She provides consulting and market research analysis on voice/data convergence markets, applications, and technologies, aimed at helping end-user and vendor clients both strategically and tactically. Prior to COMMfusion, Ms. Pleasant was Director of Communications Analysis for The PELORUS Group, a market research and consulting firm, and President of Lower Falls Consulting.