Happy Five9 Day – Personalized Experiences, Cloud Innovation, Trusted Partner and Integration!
Happy Five9 Day! On May 9th Five9 celebrates our outstanding company culture. We also celebrate our wonderful customers. To our customers, thank you for trusting Five9! We are proud to serve as your cloud contact center platform, and a trusted partner supporting personalized experiences to your own customers today and every day.
For this special day we turned to the experts (our customers) and asked them why they are such loyal customers. Their responses fit into the following four areas:
- “We selected Five9 for their commitment to work seamlessly alongside Oracle and put our customers’ journeys first. Five9 and Oracle Service Cloud have enabled us to deliver consistent customer service.” –Brian Raboin, Vice President Customer Experience, Booker
- “We know that many of our customers have smartphones and want to be able to reach us not only by phone, but by text messaging, email, and social media. We need to be able to manage all these channels from a single platform, and we chose Five9 because they can help us make that happen. Omnichannel is a big growth area for us and I know Five9 can help get us there,” –Matt Dvorak, Director of Workforce Management, TEMPOE
- “We moved to the cloud and got rid of all the on-premise technology, all those servers, and saved costs. At the same time, it gave us flexibility to increase our number of agents based on our business needs.” –Chittaranjan Desai, Director of Central Applications and Support, Siemens
- “With Five9, we got exactly what we wanted in terms of the phone system features, the flexibility, and how easy it was to manage the ebb and flow of calls with our partners. It was flawless.” –Laura Marx, Executive Director, NJ 2-1-1
- “When we were evaluating partners, one of the strengths we felt with Five9 was the relationship we built. They’ve been there for us and have been supporting us the entire journey.” – Devlin O’Neil, Contact Center Information Systems Manager, Lululemon
- “The rollout was planned for six months but only took 45 days. It was a rapid, flawless implementation and performance has been impeccable. I highly recommend Five9.” – Gary Britton, Vice-President Operations, Teladoc
- “Using Five9 to integrate with my CRM has been a dream come true. The installation of the Salesforce Plus Adapter with Five9 was the easiest thing to do. I would recommend using Five9 to anyone that needs an ACD/IVR cloud solution.” – Dom Dizon, IT/ACD Technical Specialist, Go Pro
- “Five9’s integration with Salesforce is amazing. It’s really enabled our business to move fast and be agile. – Geoff Howard, Executive Vice President Technology, National Funding
It’s only May and Five9 has been in the news a lot already in 2018! We recently recruited former Cisco SVP & General Manager of Cisco’s Applications Group Rowan Trollope to be our new CEO, we were recognized again for our amazing culture by Glassdoor, and we had another quarter of strong revenue growth (10 year streak). We have a lot to celebrate this May 9th and we hope you’ll join the celebration!