Modernized call centers utilize multiple automated dialing solutions. Why not select the latest technology that aligns best with your customized goals and environment?The right dialers increase productivity by an amazing 300% . Does your contact center need to modernize? You can make it happen with best-in-class dialing technology, by Five9.
Let Five9 to take your call center to a new level with in-the-cloud dialers. Predictive Dialer determines the number of calls to dial by average connect rate and current and past agent statistics. Power Dialer calls a fixed number based on your custom calls-to-agent ratio. Progressive Dialer offers a variety of calls-to-agent formulas that decide how many calls the system places as agents become available. Preview Dialer provides agents instantaneous and comprehensive customer contact information before dialing for an enhanced customer experience.
Five9 Automated Dialer Options:
Deliver outstanding customer service and drive better business results with Five9 dialers. Five9 offers world class dialing technology to help your business be more productive. Learn more about how you can transform your organization with ease, from a Five9 expert, by submitting "Get Info."
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Monthly or annual pricing with no long-term contracts.
Powerful, scalable, and secure cloud solutions.
Recognized by Gartner as a leader in Contact Centers.
Integrate with all the leading CRM packages.
All you need is a computer, a headset, and Internet.
Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.
Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Smaller office space. Managing one of these facilities can be difficult, but support staff is necessary to make sure that quality performance is being maintained. Managers also need to provide an atmosphere of community and exercise communicative skills to keep each employee informed of the...
Five9 automated dialing solutions offer you a range of customizable dialing modes to align with your call center needs. The advanced dialer algorithms can predict when an agent will become available and adjust call rates to there is a new call waiting for them.
A predictive dialer is an automated telephone dialing system that enables call center agents to dramatically increase their number of live connections. Predictive dialers connect agents only to calls that are actually answered by people, freeing agents from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from...
A progressive dialer is an automated telephone dialing system that only connects agents to calls answered by a live person. In Progressive Mode, the dialer runs through your calling lists across multiple campaigns at the pace of your operations. The system automatically paces dialing based on recent abandonment rates and only dials when an agent becomes available.
A power dialer is an automated telephone dialing system that connects prospects with agents more efficiently by allowing agents to focus on live connections instead of manual dialing. A power dialer differs from a progressive or predictive dialer in that it utilizes a manually-configured calls-to-agent ratio. When an agent becomes available, the system automatically dials...
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