Five9 TCPA Manual Touch Mode

Today’s contact centers must stay apprised of a growing set of telemarketing regulations instituted by the US Federal Communications Commission (FCC), the US Federal Trade Commission (FTC), and numerous states. In particular, the FCC has implemented specific laws to ensure consumer privacy and places restrictions on telemarketing calls, text messages, and faxes. These rules are known as the TCPA. In some cases, the TCPA restricts the use of automated telephone dialing systems (ATDS) and prerecorded telemarketing calls. The regulations place specific restrictions on automated dialing to mobile phones. Businesses are now required to obtain express written consent, with a physical or electronic signature, prior to placing ATDS and prerecorded telemarketing calls, texts, or messages to mobile phone numbers. Businesses also are required to obtain express written consent to deliver pre-recorded solicitation messages to land-lines as well as wireless numbers.

Five9 TCPA Manual Touch Mode solution:

• Restricted manual dialing only, with no “capacity” to conduct automated dialing
• Requires human intervention to dial
• Hosted on a separate server from dialing systems, with separate log-ins, administration and reporting